Service Operations Engineer

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Service Operations Engineer (2nd Line) Stoke-on-Trent, UK | Hybrid | Defence & Secure Environment iO Associates are partnered with a specialist secure ICT provider supporting the UK Defence and Security sector, currently looking to hire Service Operations Engineer to join their growing operations team. Key Responsibilities: Provide 2nd line support across hardware, software, networking, and cloud Troubleshoot and resolve incidents within SLAs, supporting 1st line as escalation Monitor systems, manage patching, and implement changes Coordinate with vendors and internal teams on complex issues Key Requirements: 2+ years in IT support / Service Desk (ideally MSP) Strong Windows, Microsoft 365, and basic networking knowledge Exposure to virtualisation (VMware/Hyper-V) and cloud (Azure/AWS) Familiarity with ITIL and ITSM tools (e.g., ServiceNow, J...
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Location:
Stoke-On-Trent
Salary:
£35,000
Job Type:
FullTime
Category:
Engineering

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