Service Operations Manager

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Job Title: Service Operations Manager
Location: London Salary: £55,000 – £60,000 basic (DOE) Package: £5,000 car allowance + private medical + life assurance
Working Hours: 36.5 hours per week
Overview - Service Operations Manager
A highly established and respected provider of fire protection and security solutions is seeking a Service Operations Manager to lead its Fire Detection service delivery team.
With a long-standing reputation in the industry and a strong project and service delivery culture, the business delivers end-to-end solutions across fire detection, suppression, sprinkler, and integrated security systems.
This is a key leadership role, responsible for ensuring service excellence, meeting client SLAs, and driving operational efficiency within a growing division.
Benefits - Service Operations Manager
£55,000 – £60,000 basic salary (DOE) £5,000 car allowance Private medical insurance Life assurance 25 days holiday plus bank holidays Option to buy up to 5 additional days Contributory pension scheme
The Role - Service Operations Manager
As Service Operations Manager, you will take ownership of the Fire Detection service division, leading teams, improving processes, and ensuring high-quality service delivery.
Key Responsibilities
Lead, recruit, develop, and line manage the engineering team Coordinate with contractors, suppliers, and internal teams Drive process improvements and operational efficiency Ensure compliance with regulatory and industry standards (including LPS requirements) Manage materials, equipment, and departmental budgets Maintain quality standards across engineers and subcontractors Attend and contribute to senior management meetings Build and maintain strong relationships with clients and stakeholders Monitor and manage subcontractor performance and compliance
Requirements - Service Operations Manager
Proven experience in a senior service delivery role within the Fire & Security industry Strong knowledge of fire detection systems Detailed understanding of LPS standards Experience leading, managing, and developing teams Ability to work effectively in a fast-paced environment and make decisions confidently Strong organisational skills with experience delivering against KPIs and SLAs Excellent communication and stakeholder management skills Track record of driving process and service improvements
Why Join? - Service Operations Manager
This is an opportunity to join a highly reputable and long-established organisation with a strong people-focused culture and a commitment to excellence.
You’ll benefit from:
A senior leadership role with real influence A collaborative and supportive working environment Opportunities to shape and improve service delivery Long-term career stability and progression
Apply Now - Service Operations Manager
If you’re an experienced Service Operations Manager or a senior Fire Detection professional ready to step into a leadership role, this is an excellent opportunity to join a forward-thinking and respected business.
Keywords
Service Operations Manager | Fire Detection | Fire & Security | Service Manager | Engineering Manager | Fire Systems | LPS Standards | London Jobs
Apply
Location:
Holborn
Salary:
£55,000 - £60,000 /annum £5 k Car Allowance
Job Type:
PartTime
Category:
Engineering

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