Job Title: Service Support & Administration Coordinator

Location: Hatfield (Avanza HQ)

Salary: £28,000 – £32,000 per annum (DOE)

Working Hours: Monday – Friday, 08:00 – 17:00 (40 hours p/w with 1 hour lunch breaks)

About AVANZA

AVANZA is a premier independent security specialist with over 25 years of excellence in designing, installing, and maintaining high-level security solutions. As a privately-owned company, we pride ourselves on being a dedicated partner to our clients, combining cutting-edge technology with an unbeatable service experience.

The Role

We are seeking a reliable, highly organised, and competent Service Support & Administration Coordinator to join our dynamic team. Working closely with the Service & Maintenance Manager, you will play a pivotal role in ensuring the seamless delivery of our service & maintenance contracts and the efficient coordination of our field operations.

Key Responsibilities

• Operational Coordination: Act as the primary point of contact for service and maintenance tasks, including logging jobs, scheduling engineers, and maintaining proactive communication with clients.
• Documentation & Compliance: Prepare essential work documentation such as RAMS (Risk Assessments and Method Statements), Test Sheets, and Quotations. Ensure all records remain up to date in alignment with industry accreditations.
• Procurement Support: Facilitate "New Works" by opening Purchase Orders (POs), ordering required parts, and managing inventory requests.
• Logistics & Portals: Organise site permits, update various client portals, and manage travel logistics (flights, hotels, and parking) for team members working away from home.
• General Administration: Provide comprehensive administrative support to the management team to ensure daily operations run smoothly in a fast-paced environment.

Requirements

• Industry Experience: Previous experience within a similar role specifically within the Security Industry.
• Technical Proficiency: A working knowledge of Microsoft Office Suite (Outlook, Word, and Excel).
• Organisation Skills: A proven ability to multitask, prioritise workloads, and remain calm under pressure in a busy office environment.
• Communication: Excellent written and verbal communication skills with a professional telephone manner.
• Security Clearance: Successful applicants will be required to undergo a full security background check.

Package & Benefits

• Annual Leave: 30 days (including Bank Holidays).
• Healthcare: Private Healthcare (upon successful completion of 6-month probation).
• Pension: Company pension scheme (after 3 months of employment).
• Culture: Join a long-standing, stable, and inclusive environment that values professional service.

AVANZA is an equal opportunity employer committed to creating an inclusive environment for all employees.