Service Support Administrator

New Today

We are looking for an organised and reliable Service Support Assistant to join my clientsChildren and Family Services team.
You will provide high-quality administrative and customer support, helping ensure services for children and families run smoothly.
This is a varied role where attention to detail, teamwork, and confidentiality are essential.
You will be downloading and logging responses within 24 hours of receipt.
You will need to be able to process at high speed with accuracy
Full time role, 09.00 - 17.00, Monday - Friday
Key Responsibilities
Administration & Data Support
Accurately input and manage information on internal systems

Update case records, upload documents, and send correspondence

Maintain filing systems and support audits and inspections

Produce reports, spreadsheets, and basic statistics

Customer Service
Handle phone calls, emails, and enquiries from the public and professionals

Welcome visitors and provide a helpful, professional service

Contact families, referrers, and partner agencies when required

Safeguarding & Data Quality
Follow safeguarding procedures and flag any concerns

Carry out basic checks and support referral processes

Help maintain high data quality and resolve duplicate records

Meetings & Organisation
Arrange meetings, book venues, and organise travel if needed

Prepare agendas and take accurate minutes

Manage diaries and appointments

Finance & Resources
Process orders, invoices, and basic financial records

Maintain supplies and check deliveries

Support petty cash and record-keeping where required

Team Support
Manage incoming and outgoing work, prioritising tasks effectively

Provide cover for colleagues and support urgent work

Help improve admin systems and processes

What Were Looking For
Essential Skills & Experience
Previous administrative or clerical experience

Strong IT skills (e.g. Microsoft Word, Excel)

Excellent communication skills (written and verbal)

Good organisational skills and ability to prioritise work

Ability to handle sensitive and confidential information

Experience dealing with customers or the public

Qualifications
GCSEs (or equivalent), including English and Maths

Business Administration qualification (or relevant experience)

Willingness to learn new systems and undertake training

Desirable (but not essential)
* Experience in a public sector or similar environment
* Knowledge of Children and Family Services
* Experience with data systems and reporting
* Minute taking or meeting organisation experience
Key Attributes
- Reliable, flexible, and able to work under pressure
- Strong attention to detail
- Team player with a proactive attitude
- Able to use initiative and solve routine problems

TPBN1_UKTJ
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Location:
Leicester
Salary:
£13.47 per hour
Job Type:
FullTime
Category:
IT

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