Service Transition Analyst (Contract)Location:South West (Hybrid Aztec West / Bridgwater)Day Rate:£525 per day Inside ir35Contract Type:ContractDuration:6 MonthsOverviewWe are seeking an experiencedService Transition Analystto lead and support the design, transition, and continuous improvement of IT services within a complex, regulated environment. This role is critical in ensuring that new and changed services are delivered into operations effectively, meeting business needs, compliance requirements, and cost expectations.You will act as a key interface between project delivery teams and IT operations, ensuring that all service introduction activities are completed to a high standard and aligned with best practice.Key ResponsibilitiesLead theservice design and transitionactivities for new and existing IT servicesAct as theprimary interfacebetween project teams and IT operations for service acceptanceManage theService Introduction processacross a portfolio of projectsProduce and maintainService Introduction Checklists, documentation, and acceptance criteriaEnsure all services meetoperational readiness, including support models, SLAs, and documentationCreate and presentservice acceptance proposalsto stakeholdersIdentify, assess, and mitigateservice risksDevelop and maintainIT support models, service catalogues, and operational proceduresWork with stakeholders to defineTotal Cost of Ownership (TCO)for servicesEnsure compliance withregulatory and governance requirementsProvideRAG status reportingand track service transition milestonesCollaborate with technical teams to validatetest strategies, performance, and capacityprior to go-liveDrivecontinuous improvement initiativesacross service transition and design processesKey Skills & ExperienceProven experience inIT Service Transition / Service DeliveryrolesStrong understanding ofITIL frameworksand Service Management principlesExperience withITSM tools(e.g. ServiceNow, JIRA)Experience working in bothAgile and WaterfallenvironmentsStrong knowledge ofservice design and operational readinessExperience defining and managingSLAs, OLAs, and support modelsAbility to managestakeholders across multiple teams and suppliersStrong analytical, documentation, and problem-solving skillsExperience working in aregulated environmentis highly desirableKey CompetenciesExcellentcommunication and stakeholder managementskillsAbility tochallenge and influenceproject teams constructivelyStrongattention to detailand organisational skillsAbility to work in afast-paced, high-pressure environmentProactive, self-managing, and delivery-focusedAdditional InformationThis role requires close collaboration with internal teams and third-party suppliersYou will play a key role in ensuring successfultransition of services into live operationsExperience in large-scale programmes or complex environments is highly beneficialJBRP1_UKTJ