Service Transition Lead

7 Days Old

Job Details Role / Job Title: Service Transition Lead Work Location: Wokingham, UK Mode of Working: Hybrid (might move to 100% office) Hybrid Requirement: 3 days The Role Service Transition ensures smooth movement of services into the live business environment, bridging the gap between Design and Operations. This role is critical to maintaining policies, processes, and procedures that protect the operational environment. The candidate will work with versatile stakeholders and have hands-on experience in Service Transition. Your Responsibilities Support development, introduction, transition, and day-to-day operation of ITIL SIAM processes, engaging with business colleagues, suppliers, and stakeholders
Assist in creating or reviewing enterprise service architecture strategy aligned with organizational requirements
Develop, communicate, implement, and review processes ensuring strategic management of enterprise service architecture
Ensure SIAM aspects for services are met and aligned with service obligations
Document proposed service design for integration and implementation of solutions, ensuring inclusion in business cases, project plans, and Service Design Packages
Attend Technical Design Authority meetings and adhere to governance processes
Monitor and control risks, issues, and dependencies affecting transition; communicate with stakeholders to manage expectations and feedback
Your Profile Essential Skills / Knowledge / Experience Overall IT experience: 10+ years
Service Transition hands-on experience: 6+ years
Desirable Skills / Knowledge / Experience Proven experience establishing Service Design & Transition frameworks aligned to ITIL
Successful delivery of Service Transition outcomes in complex, regulated environments
Expertise in planning, implementation, control, review, and audit of service provision
Strong knowledge of Service Operations (Incident, Change, Problem, Release Management, Supplier Performance, Customer Satisfaction) within SIAM
Core consulting skills: strategy development, workshop facilitation, stakeholder engagement, storytelling, presentation development, data analysis

TPBN1_UKTJ
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Location:
Wokingham
Salary:
From £300 to £350 per day
Job Type:
FullTime
Category:
IT

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