Serviced Office Centre Experience Manager

30 Days Old

Centre Experience & Commercial Manager

Are you a confident site leader with strong commercial instincts and a passion for delivering standout customer experiences? Do you enjoy owning a P&L, leading teams, and turning vibrant spaces into profitable, high‑performing centres? If so, this is a role where you can truly make your mark.

About the Company
Our client is a well‑established provider of flexible workspace, coworking, and meetings & events solutions, supporting entrepreneurs, SMEs, and growing businesses across the UK. Their centres are designed to be more than just places to work - they are collaborative communities where businesses connect, grow, and succeed.
With a strong reputation for service quality, operational excellence, and community‑led environments, the organisation continues to invest in its people, spaces, and customer experience.

The Opportunity
As Centre Experience & Commercial Manager, you will take full ownership of a flagship centre’s performance. This is a senior, hands‑on leadership role combining commercial accountability, people leadership, and operational excellence.
You’ll be responsible for delivering exceptional customer experiences while driving revenue growth across coworking memberships and meetings & events, ensuring budgets and KPIs are consistently exceeded.

What You’ll Be Responsible For
Commercial & Financial Performance

Full ownership of centre budgets, KPIs, and commercial results
Driving revenue from coworking memberships and meetings & events
Forecasting, cost control, and P&L management
Identifying and maximising new income opportunities across all non‑office productsCustomer Experience & Operations

Ensuring the smooth, professional day‑to‑day operation of the centre
Maintaining exceptional standards of service, presentation, and hospitality
Acting as the senior escalation point for customer issues
Overseeing seamless onboarding, move‑ins, and customer transitions
Continuously improving processes, efficiency, and service deliveryPeople Leadership

Leading, motivating, and developing on‑site teams
Creating a high‑performance, customer‑first culture
Managing recruitment, performance, development, and engagement
Ensuring appropriate staffing levels to meet commercial and operational demandFacilities, Compliance & Governance

Managing suppliers, repairs, maintenance, and minor works
Ensuring full compliance with health & safety, GDPR, AML, and company policies
Overseeing audits, inspections, and statutory requirements
Embedding ESG, governance, and quality standards at site levelAbout You
You’ll be a commercially astute, highly organised leader who thrives in a customer‑facing environment. You’re confident making decisions, managing complexity, and balancing operational detail with big‑picture performance.
You’ll bring:

Proven experience in flexible workspace, hospitality, meetings & events, or similar environments
Strong commercial and revenue‑driving experience with P&L exposure
Excellent stakeholder management and communication skills
A proactive, solutions‑focused mindset and strong attention to detail
Confidence working autonomously while collaborating cross‑functionally
Solid IT skills, including Microsoft Office 365
Apply
Location:
Reading
Salary:
£40,000 - £50,000 /annum
Job Type:
FullTime
Category:
Sales

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