serviced-office-assistant-centre-manager
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Are you a commercially minded people‑person who thrives in a fast‑paced, customer‑focused environment? Do you enjoy balancing operational excellence with sales, leadership, and relationship‑building? If so, this could be the perfect next step in your career.
About the Company
Our client is a leading provider of flexible workspace solutions, supporting ambitious businesses, entrepreneurs, and growing teams across the UK. Their centres are more than just offices - they are vibrant business communities designed to help organisations thrive.
With a strong focus on service, innovation, and commercial performance, the company prides itself on delivering exceptional customer experiences while maximising the potential of every space.
The Role
As Centre Executive, you’ll play a pivotal role in the success of a busy business centre. Working closely with the General Manager, you’ll take ownership of day‑to‑day operations, customer satisfaction, and revenue growth - particularly across flexible, short‑term, and ancillary income streams.
You’ll be a visible presence in the centre, leading by example, supporting your team, and ensuring every customer interaction reflects the high standards of the brand.
What You’ll Be Doing
Customer Experience & Sales
- Deliver outstanding customer service that drives satisfaction, retention, and advocacy
- Conduct professional tours and manage the full sales journey from enquiry to close
- Build strong, long‑term relationships with customers through proactive engagement and events
- Resolve issues swiftly and effectively, always aiming to exceed expectations
Commercial Performance
- Drive sales activity to meet and exceed revenue and occupancy targets
- Maximise income from non‑traditional revenue streams (“fast cash”)
- Track performance against KPIs, identifying opportunities for growth and improvement
- Work closely with marketing teams on local campaigns to increase visibility and demand
Operations & Compliance
- Oversee smooth daily operations, including opening/closing and service standards
- Ensure health & safety compliance and maintain a clean, professional environment
- Coordinate maintenance and facilities requirements to keep the centre running seamlessly
Leadership & Team Development
- Supervise and support Centre Operations Assistants
- Lead onboarding, training, and ongoing development
- Conduct regular one‑to‑ones, performance reviews, and coaching conversations
- Manage rotas and ensure appropriate cover at all times
Financial & Reporting Support
- Assist with budget management, forecasting, and P&L performance
- Maintain accurate records and ensure compliance with company policies and regulations
About You
You’ll be someone who combines commercial awareness with a genuine passion for people. You’re confident, organised, and resilient, with the ability to juggle multiple priorities in a dynamic environment.
You’ll bring:
- Proven experience in a customer‑facing, operational, or supervisory role
- Strong sales and commercial acumen with a track record of hitting targets
- Excellent communication and problem‑solving skills
- A proactive, “can‑do” attitude and the ability to stay calm under pressure
- Strong organisational skills and attention to detail
- Confidence using Microsoft Office 365 and CRM systems
- Location:
- Reading
- Salary:
- £30,000 - £33,000 per annum
- Job Type:
- FullTime
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