Job title: ServiceNow Solution/Technical Architect

Duration: 6 months
Day rate: £675 per day (Inside IR35, PAYE)

Location: 2 days per week in Stratford, London office (moving to 50% in office from 1 September)

Your recruitment contact is Olivia

About the organisation

Our client is an independent regulatory body in the UK responsible for ensuring the financial markets work well for the consumers and the economy, promoting market integrity and effective competition.

The team

The ServiceNow Solution/Technical Architect role will include taking part in the SDLC process end to end, engaging with the stakeholders, gathering requirements, documenting, identifying solutions, provide guidance and technically support the development team to deliver the business requirement. It is the responsibility of the person in this role to support the Product Owner for the strategic delivery of ServiceNow enhancements and upgrades. It is also expected for you to produce and maintain high quality documentations and present them in the architecture design authorities.

As a successful ServiceNow Solution/Technical Architect, you will be working within the ERP Product Group DevOps team within our Data Tech and Innovation (DTI) division. Collaborating with the ERP Product Group, key business owners and SMEs you will be responsible for delivering improvements and complex requirements on the platform by identifying and proposing best solutions with a strategic mindset and work alongside the Product owner to achieve the strategic missions of the platform thereby delivering value to the organisation.

Role responsibilities:

• As a solution architect you will be responsible for engaging with stakeholders and business both proactively and reactively, to gather requirements and identify the best possible and creative solutions
• Document the Architecture decision papers and Architecture design documents, present them in the various decision authorities within FCA with conviction
• Work alongside the product owner to develop and maintain the strategic road map of the platform based on the developments happening within FCA, on the platform and in the technology world in general
• Make sure the technical documentation of the platform is up to date and make active contributions to it regularly
• Wearing your Technical architect hat, you will be capable of analysing the solutions, breakdown the requirements into stories for the developers.
• Ensure that the developers are following best practices while developing the stories by providing clear guidance and reviews
• You will be ready to roll your sleeves up and do some complex development work, integrations, develop POCs where the development team lack the skills or unable to deliver to the timeline

Skills:

Technical experience:

• 5+ years of experience on ServiceNow platform in the capacity of architecting, administering, developing, and supporting the toolset
• Excellent command on ITOM discovery, ITSM and CMDB modules
• Excellent command on the platform basics including ACLs, UI policies, Client scripts, UI actions, Business rules, Workflows, Flow Designer, Mid Server configuration and ServiceNow best practices
• Exposure to SecOps modules especially SIR and Vulnerability Response, HRSD will be desirable
• Expertise in Java Scripting, integrations using Data source, REST/SOAP APIs, Integration hub etc following the best practices
• Experience as a solution architect, working in professional services, financial services, or the public sector/regulated environment, using architecture methodologies and tools (TOGAF, EA Sparx, RSA etc) to deliver sound high level technical designs, architecture deliverables and providing advice and guidance in relation to maintenance of an architecture road map
• Experience in complex and significant n-tier implementations (£5M+), delivering architecture artefacts to software project management, SDLC, SCRUM, Agile methodologies

Role-specific skills and behaviours:

• Ability to forge strong working relationship with stakeholders and team members
• Support Product Owner in their activities of prioritization, planning and release activities whilst playing an active role in the team
• Gather and review business, technical and operational requirements, and related information to ensure quality inputs enabling effective designs and builds that can be tested and implemented.
• Foster a culture of collaboration, continuous improvement, pride for the job done, psychological safety and team happiness.

Disability Confident: our hiring approach

We're proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role's key requirements.

What are the next steps?

If you are interested in the role, click the apply button and we will get in touch with you to discuss next steps.