ServiceNow Technical Architect - ITOM in Newbury, West Berkshire
New Today
Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Technical Archiect - ServiceNow ITOM
Role Summary:
You will be responsible for leading the technical direction, architecture & design, integrations, and platform governance of ServiceNow implementations - ensuring solutions are scalable, maintainable, secure and aligned with business strategy and best practices.
Key Responsibilities
* Lead workshops & discovery sessions with stakeholders (business, operations, IT) to understand current-state processes, define future-state vision, uncover requirements, constraints, and opportunities.
* Design end-to-end ServiceNow solutions and technical architectures that align with organization’s strategic goals, considering scalability, performance, security, maintainability, integrations, data model, and user experience.
* Define roadmap(s) and solution intent / blueprints: translate business goals into architecture, technology decisions, module usage, platform configuration vs custom development.
* Ensure adherence to best practices, ServiceNow leading practices, coding standards, design patterns, security standards, data governance, and configuration over customization.
* Manage or oversee integrations between ServiceNow and other systems (via REST, SOAP, IntegrationHub, MID Servers, etc.), ensuring reliability, security, latency, error handling, monitoring.
* Establish / enforce architecture governance: review designs from development teams/partners, perform code review, ensure technical debt is tracked and managed, monitor instance health.
* Mentor and lead junior architects, developers, administrators; elevate team capabilities.
* Work with enterprise architects / platform owners to define platform strategy: instance strategy, environment strategy, upgrade/migration plans.
* Support presales / proposal efforts by scoping, estimating, and designing reference architectures.
* Participate in operational considerations: performance tuning, capacity planning, availability, disaster recovery, security compliance.
* Stay up to date with new ServiceNow features, modules, trends (e.g., AI/ML, data fabric, Now Assist), assess applicability, and recommend adoption where relevant
Required Qualifications & Skills
* Strong experience in IT, of which several years are hands-on with ServiceNow—both in configuration and architecture.
* Deep experience across multiple ServiceNow modules/workflows (for example, ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC, etc.).
* Strong integration experience: REST/SOAP APIs, IntegrationHub, MID Server, custom integrations.
* Understanding of data modeling, CMDB, metadata, core data, data governance, security.
* Experience in defining and implementing technical governance, architecture operating models, instance strategy.
* Good knowledge of IT best practices and frameworks: ITIL, Agile methodologies, DevOps, CI/CD practices.
* Strong problem-solving, analytical skills; ability to resolve technical trade-offs (e.g., custom vs. configuration, performance vs. maintainability).
* Excellent communication skills: ability to explain technical designs to business stakeholders, leadership, peers; also effective writing of architectural documentation
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
- Location:
- Newbury
- Job Type:
- FullTime
- Category:
- Technical, Technical Architect, Architect