ServiceNow Technical Architect (London)

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Job Title: ServiceNow Technical Architect Manager / Associate Manager

Location: London, Manchester or Edinburgh
Level: Manager & Associate Manager
Salary: Competitive Salary & Package (Dependent on Experience)
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
As a team:
A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Accenture is recognised as the No 1 Service Partner globally due to our work on delivering the most complex, innovative and impactful ServiceNow solutions in the world.

The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to bring the promise of AI to businesses and the ServiceNow Business Group already have an impressive list of clients who are realising the value of AI and GenAI with ServiceNow to transform their business.

We are looking for talented, entrepreneurial technical talent to work on the most exciting projects in the ecosystem. We are not just any partner but proud to be the defining ServiceNow partner in the ecosystem.

As a ServiceNow Technical Lead/Architect you :

You can understand business challenges and architect system solutions with ServiceNow
You are wanting to work with global clients across industries in a trusted advisor capacity to design and deliver new solutions for our clients.
Provide leadership and technical design authority oversight on critical ServiceNow programs at Fortune 500 clients.
Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.
You are a continuous learner, taking advantage of new learning opportunities including willingness to undertake new certifications such as Certified Master Architect
You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress.
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity.
You are someone that is process oriented and prefers order over chaos.
You are comfortability asking for help from peers and Subject Matter Experts when needed.
Strong background working with Enterprise Software companies and/or Consulting companies.

We are looking for experience in the following skills:

Knowledge and experience working with ServiceNow in Development & Technical Architecture capacity.
Experience leading teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code and architectural reviews.
Minimum 5+ ServiceNow CIS certifications
Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.)
Ability to demonstrate advanced scripting and integration skills – JavaScript, SQL, API Web Services
Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP)
Security Clearance is desirable, or the ability to obtain SC clearance is required.

What’s In It For You
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

Closing Date for Applications: 31/03/2025
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

We are looking for experience in the following skills:

Knowledge and experience working with ServiceNow in Development & Technical Architecture capacity.
Experience leading teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code and architectural reviews.
Minimum 5+ ServiceNow CIS certifications
Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.)
Ability to demonstrate advanced scripting and integration skills – JavaScript, SQL, API Web Services
Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP)
Security Clearance is desirable, or the ability to obtain SC clearance is required.

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Seniority level
Mid-Senior level

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Full-time

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IT Services and IT Consulting

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