ServiceNow Technical Architect

Contract duration: 6 months

London, UK (Hybrid for 1-2days/week)

Role: Technical Architect – ServiceNow

We are seeking an experienced Technical Architect – ServiceNow to lead the design, development, and implementation of enterprise-scale ServiceNow solutions. This role will be responsible for defining architectural standards, ensuring platform scalability, and guiding technical teams in delivering high-quality ITSM, ITOM, ITBM, and custom applications on the ServiceNow platform. The ideal candidate will combine deep technical expertise with strong leadership and stakeholder management skills.

Key Responsibilities

• Architecture & Design
• Define and maintain ServiceNow architectural standards, frameworks, and best practices.
• Design scalable, secure, and high-performing ServiceNow solutions aligned with business needs.
• Lead technical design sessions and translate business requirements into technical solutions.
• Platform Ownership
• Oversee ServiceNow platform governance, upgrades, and integrations.
• Ensure alignment of ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.) with enterprise architecture.
• Drive automation and innovation across IT processes using ServiceNow capabilities.
• Technical Leadership
• Provide technical guidance to developers, administrators, and implementation teams.
• Review and approve solution designs, configurations, and customizations.
• Mentor junior engineers and promote knowledge sharing across teams.
• Integration & Automation
• Architect integrations between ServiceNow and enterprise systems (ERP, CRM, monitoring tools, cloud platforms).
• Implement automation workflows, orchestration, and API-based solutions.
• Ensure seamless CI/CD pipeline integration for ServiceNow deployments.
• Governance & Compliance
• Establish and enforce coding standards, security policies, and compliance requirements.
• Conduct regular audits of ServiceNow configurations and customizations.
• Provide reporting and analytics on platform performance and adoption.
• Stakeholder Engagement
• Collaborate with business leaders, process owners, and IT teams to align ServiceNow strategy with organizational goals.
• Act as a trusted advisor for ServiceNow roadmap planning and solution adoption.
• Communicate complex technical concepts to non-technical stakeholders.

Required Skills & Qualifications

• Technical Expertise
• Extensive hands-on experience with ServiceNow platform architecture and modules (ITSM, ITOM, ITBM, HRSD, CSM).
• Strong knowledge of ServiceNow scripting (JavaScript, Glide API), Flow Designer, and IntegrationHub.
• Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations.
• Proficiency in automation tools and CI/CD practices.
• Process Knowledge
• Solid understanding of ITIL processes and enterprise IT service management.
• Experience in designing governance frameworks for ITSM/ITOM.
• Soft Skills
• Strong leadership and mentoring capabilities.
• Excellent communication and stakeholder management skills.
• Analytical mindset with problem-solving abilities.

Preferred Qualifications

• ServiceNow Certified Technical Architect or Certified Master Architect.
• ServiceNow Certified Implementation Specialist (CIS) in multiple modules.
• ITIL v4 Foundation certification.
• Experience in large-scale enterprise ServiceNow implementations.