ServiceNow Technical Delivery Consultant

Akkodis are currently working in partnership with a leading service provider to recruit an experienced ServiceNow Technical Consultant to be responsible for configuring and supporting IT Service Management (ITSM) systems.

Please note this is a hybrid role with 2 days a week onsite.

The Responsibilities

Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are met. Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. Identify own development needs in line with business objectives. Provide specialist guidance and advice to less experienced colleagues to ensure a consistent approach and adherence to design coding and standards. Act as a role model for colleagues with regards to technical and behavioural competencies. Act in accordance with Information Security Pol...