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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

South London and Maudsley NHS Foundation Trust (SLaM) is working with MACANI, a respected Abu Dhabi based organisation with a mission to develop and extend high quality mental health care across the United Arab Emirates.

Maudsley Health is now progressing developments across the Middle East. The aim is to replicate the high quality of the specialist services within SLaM. As a result, we are looking for additional experienced, high-quality clinical staff. If you have a flexible approach, use evidence base practice and want to spend your time engaging positively with patients, we would be pleased to have an initial discussion with you.

We are particularly keen to hear from Qualified Mental Health Nurses (Band 8 a/b/c,) with experience in the following specialisms-
• CAMHS
• Intellectual Disability
• Older Adults
• Addictions

The successful applicants will need to fulfil the essential professional registration requirements:
• Bachelor's degree in nursing, mental health nursing, intellectual disability nursing
• NMC Registered

Main duties of the job

The CAG Service Manager (Nurse Manager) will be responsible for the delivery of safe, effective and patient-centered services, directing staff to maintain high standards of professional conduct. They will work alongside the CAG Clinical Director to develop and implement clinical care pathways; monitor the quality of clinical care, including safety, outcomes and patient feedback; and develop staff to strive for the delivery of excellence. With their colleagues and heads of professions, they will set the standards and act as role models for an effective multi-professional culture. They are responsible for the delivery of agreed operational objectives, driving quality improvements, and leading the CAG accreditation programme, through values-based leadership, establishing a strong culture of accountability. The Service Manager should add to the reputations of Maudsley Health, MACANI and South London and Maudsley NHS Foundation Trust.

Working for our organisation

The staff experience is that the UAE is a great place to live and work. It is safe, clean, welcoming and family orientated, it also has lots of attractions for all ages.

A thorough induction programme will be offered along with a commitment to continuing professional development.

Good remuneration package that includes:

Medical insurance

Support with licensing and employment visa

Support with transition to the UAE: Hotel Accommodation and Flight

Tax free salary

As the service is developing, a degree of flexibility and creativity will be required together with an appreciation of relevant cultural issues. Of greatest importance is the ability to deliver high quality, evidence-based and compassionate care. The ability to speak Arabic is an advantage but is not essential.

Detailed job description and main responsibilities
• KEY RESPONSIBILITIES

The post-holder is expected to achieve the following outcomes:

Service Management
• Staff within the CAG are appropriately led and supported to deliver to their full potential and deliver the outcomes for which they are responsible.
• Patient care is delivered to the highest standards, and there is continual oversight and monitoring of process and outcomes.
• Staff are recruited promptly and have the appropriate skills to deliver care.
• The CAG has a continual learning programme in place.
• All staff understand their responsibilities in the delivery of care, and how they are accountable for this.
• Clinical staff have access to information about the quality and effectiveness of clinical care delivery and are empowered to change practice to improve outcomes at a local level.
• The post-holder actively contributes to the delivery of high quality services, this may include assuming agreed responsibilities at hospital-wide level that contribute to the success of the organisation and satisfaction of patients.
• Making recommendations about resources required to ensure the care is of a high standard.
• Clinical outcomes are measured and shared.
• KPI's and QIP's are known and shared within the CAG and are part of the culture.
• Resources are allocated to ensure maximum efficiency and effectiveness and budgets are managed within allocation.

Risk and Governance
• The CAG operates with a pro-safety culture that positively encourages staff and service users to detect and report safety risks, hazards, incidents and near misses.
• CAG staff are able to describe how they report, manage and reduce risks, respond to patient feedback, and embed learning in order to improve services.
• There is positive contribution to the Risk Management framework within the hospital, providing assurance and compliance with agreed standards.
• The CAG meets targets for compliance with the agreed accreditation framework, and staff are actively engaged in striving for excellence with clinical care consistently being delivered to a high standard.
• Best practice is recognised and rewarded, and learning shared across the hospital through contributions to formal communication channels.
• Service users are meaningfully involved in assurance and compliance activity.
• Nurses continuously monitor the impact and acceptability of care delivery, questioning established practices and using innovative approaches within agreed parameters.

Professional and Clinical Leadership
• Nursing performance is consistent with expected standards of practice and inconsistency is identified and remedied.
• The post-holder manages quality systems within the CAG to ensure that clinical practice is evidence based and meets requirements and clinical care is delivered consistently and to a high standard.
• The post-holder manages quality systems within the CAG to ensure that practice is as safe and that there are processes in place to ensure continuous learning and a no blame culture.
• All nurses within the Hospital are competent as measured against expected continuing professional development standards and requirements for appraisal and supervision.
• Nursing practice standards are based on contemporary evidence-based policies, guidance and protocols which take account of all relevant statutory and professional guidance, and systems give assurance that all the nurses work to these policies.
• Nurses in the hospital are aware of their professional Code, and any serious contraventions of the Code are dealt with swiftly.
• Expert nursing advice is accessible, and professional standards are consistently maintained without unacceptable variation.
• The post-holder maintains a full knowledge of new and emerging development in nursing policy, practice and education and leads on their introduction into clinical services.
• The post-holder will act as a credible clinical leader to CAG staff, visibly role modelling excellent nursing care and demonstrating professional boundaries with service users and carers.

Person specification

Education

Essential criteria

• Bachelors Degree in Nursing/Mental Health Nursing/Intellectual Disability Nursing

Registration

Essential criteria

• Registered with NMC or home country license

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

Documents to download

• Service/Nurse Manager Job Description (PDF, 976.4KB)