Title:Sheltered Housing Assistant( SomaliSpeaker)

Contract Type:Permanent, FT,35hours

Salary:£28,275 per annum to £30,780 per annum, dependant on experience

Working Location:Scheme in the London Borough ofTower Hamlets

Persona:Site Based Worker - Contractual hours to be worked fromallocatedsite, with ad hoc office attendance asrequired

Closing Date:10th April 2026

Interview Date:21st April 2026

Role Profile - Sheltered Housing Assistant (Somali Speaker).pdf

Benefits Include:25 days Annual Leave rising to 30 days with length of service + Bank Holidays, Westfield Health Cash Plan, excellent pensionplanand non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme.

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier thanstated.

Join our L&Q Living Housing Management Team at L&Q:

• Do you take pride in creating safe, supportive environments and delivering outstanding service?

• Are you passionate about health, safety, and well-being in residential communities?

If so, we have the perfect role where you can help make a meaningful difference in the lives of our residents.

Werecurrently seeking a Sheltered Housing Assistantfluent in Somalito become part of our dedicated Housing Management team.Youllbe workingat our Phoenix Courtsheltered housing schemein the London Borough ofTower Hamlets,supporting residents aged 55 and over.As a key member of our Independent Living service,youllhelp ensure residents feel safe, secure, and empowered to live independently, while delivering high-quality housing management services.

If this sounds like you, we would love for you to apply!

Your impact in the role:

• Resident Support and Customer Service:Act as the on-site representative, providing guidance to residents and acting as a key contact for their families and visitors.Youllbuild meaningful relationships, foster a welcoming environment, and support new residents as they settle into the community.

• Health & Safety and Site Maintenance:Ensure resident and site safety by conducting regular health and safety inspections, following fire safety procedures, andmonitoringthe premises.Youllreport repairs, oversee general upkeep, and work closely with contractors to ensure that communal areas and site facilitiesremainwell-maintained and secure.

• Administrative and Operational Efficiency:Maintainaccuraterecords of health and safety checks, reportincidentsand repairs, and use company systems to communicate effectively.Youllcontribute to smooth operations by managing documentation, supporting policy implementation, and keeping reception and entrance areas clean and welcoming.

• Collaborative Problem-Solving:Work as part of the Housing Management team to address anti-social behaviour, resolve tenancy concerns, and escalate issues when necessary.Youllcontribute to the wider teams success by collaborating on action plans and working closely with any support teams in place.

Whatyou'llbring:

• Fluent in Somali:Able to communicate fluently in Somali, in both written and spoken forms, to providehighqualitysupport to our Somalian residents.

• Customer Service Excellence:Proven experience providing high-quality service in a resident-facing role, handling sensitive issues with empathy and professionalism.

• Health & Safety Awareness:Interest or experience in health and safety procedures, with an understanding of fire safety, estate inspections, and safe working practices.

• Organisational Skills:A proactive, well-organised approach with the ability to manage a varied workload and prioritise tasks effectively.

• Strong Communication Skills:Excellent written and verbal communication skills, with the ability to connect with a diverse range of people and relay information clearly.

• Team Collaboration:A positive, flexible attitude and the ability to work well within a team, sharing information and collaborating to find effective solutions.

DBS

For this post the successful candidate will need to apply for or be in possession ofanBasic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit Home office

If yourequireany reasonable adjustments at any stage during this process, including application stage, please find the email address given on the career page.

About L&Q:

Wereone of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health,happinessand security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties home, andwereproud to serve diverse communities across London, theSouth EastandNorth Westof England.

People are at the heart of ourbusinessand our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporatevalues and behavioural framework, which outlines our core expectations and should bedemonstratedat all times, and all levels, whenrepresentingL&Q.

At L&Q, we know that diversity and inclusion make us stronger andtheyreat the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential.Wereproud to be recognised for creating an inclusive workplace.Werea Disability Confident Leader (Level 3) andweveintroduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent.Itsall part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out morehere.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.

Clickhereto find out more about L&Q and why you should join us!

LQL

L&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. xbpsjku The successful applicant willbe requiredto undertakeappropriate safeguardingchecks.