Title:Sheltered Housing Scheme ManagerContract Type:Permanent,FT36 HoursSalary:£26,712 per annum to £28,879 per annum(Regional salary)depending on experienceWorking Location:Stratford, ManchesterPersona:Site Based Worker: Contractual hours to be worked fromallocatedsite(s), with ad hoc office attendance asrequiredClosing Date:6thApril 2026Role Profile - Sheltered Housing Scheme Manager.pdfBenefits Include:25 days Annual Leave rising to 30 days with length of service + Bank Holidays, Westfield Health Cash Plan, excellent pensionplanand non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme.Early applications are encouraged as we reserve the right to close the advertisement and interview earlier thanstated.Join our L&Q Living Housing Management Team at L&Q:An exciting opportunity has become available for the right candidate to join us as a Scheme Manager within our Housing Management Team. Independent Living is an integral part of what L&Q Living do, delivering services primarily for our customers aged 55 and over.Our customers are always at the heart of our service. We are an aspirational and forward-thinking team, responsible for delivering quality housing and working with our customers to enable them tomaintaintheir independence and live well by delivering the support theyrequire, encouraging social participation andidentifyingopportunities to connect with the wider community.We are seeking someone who brings a creative and innovative approach to supporting older people to live independently in their own homesandwhohasa genuine passion for enhancing their health and well-being.If this sounds like you, we would love for you to apply!Your impact in the role:In this role, you will contribute to delivering a high-quality, supportive, and compliant housing service by:Providing frontline housing management services to ensure the schemeisfully compliant.Proactively engaging with residents, visitors, and contractors tomaintainpositive communication channels, enhance resident wellbeing,identifysupport needs, and work with partner agencies to achieveappropriate outcomes.Encouraging and supportingresidents to make the scheme in which they live a supportive environment for themselves, friends, and other groups in the areas, while embracing technology-assisted processes to enhance the Independent Living offer.Whatyou'llbring:Relevant practical experience in housing management or other customer focused role, with knowledge of service delivery, health and safety and the benefits of assisted technology.Excellent customer service skillswith the ability toidentifythe needs of others and provide support and guidance.Strong communicationand relationship building skills.Ability toidentifyproblems and proactively find solutions.Soundworkingknowledge of Microsoft applications, with the ability to collate, analyse and present dataDBSFor this post the successful candidate will need to apply for or be in possession ofaBasicDisclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit Homeoffice website.If yourequireany reasonable adjustments at any stage during this process, including application stage, please emailor find the link below to apply.About L&Q:Wereone of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health,happinessand security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties home, andwereproud to serve diverse communities across London, theSouth EastandNorth Westof England.People are at the heart of ourbusinessand our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporatevalues and behavioural framework, which outlines our core expectations and should bedemonstratedat all times, and all levels, whenrepresentingL&Q.At L&Q, we know that diversity and inclusion make us stronger andtheyreat the heart of everything we do.When we recruit, we look at what really matters: your skills, experience, and potential.Wereproud to be recognised for creating an inclusive workplace.Werea Disability Confident Leader (Level 3) andweveintroduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent.Itsall part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.Findout morehere.Sustainability isalsoat the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.Clickhereto find out more about L&Q and why you should join us!LQLL&Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant willbe requiredto undertakeappropriate safeguardingchecks.JBRP1_UKTJ