Shop ManagerSue Ryder Charity shop, 23a High St, Shepton Mallet BA4 5AA. 37.5 Hours per week over 7 days. £12.94 per hour + rewards & Benefits.About the role: You are an experienced proactive shop manager with the retail skills to manage our charity store. You will have commercial awareness to deliver sales and meet deadlines, combined with the ability to plan, prioritise and lead a large team of volunteers. Enjoy engaging with people, have a positive can‑do attitude and a good understanding of financial and IT administration.Key ResponsibilitiesDrive business, push sales and achieve targets using your retail experience.Lead the team to deliver excellent customer service to donors and customers.Work with the local community to generate sufficient donated stock to drive sales.Recruit, train and retain a volunteer team, providing leadership and guidance.Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock at all times.Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.Manage stock processes through the Epos operation.Minimum Essential CriteriaCustomer Service ExperiencePeople management experience (review/1:1/volunteer recruitment/team meetings)KPI and target experienceStrong IT skills (Admin/emails/instant messaging/video calls)Organisational SkillsLone working experienceDesirable CriteriaHigh street retail or charity retail managerial experienceHealth and Safety KnowledgeMinimal Microsoft Office packages or equivalentHigh street retail/leisure/hospitality backgroundMerchandising/Stock rotationCompetitive Benefits Package27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part‑time)Company pension schemeStaff discount with thousands of retailersRefer a Friend scheme – £250 paymentEnhanced maternity, paternity and adoption payand lots more. Please visit our careers website for the full list.Our Commitment to Equity, Diversity and InclusionAt Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. Shop accessibility – Shepton Mallet has a small mezzanine floor reached by 2 steps up from the accessible ground floor at street level, sort room on one floor. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to compete an application or participate fully in the interview process, please email recruitment@sueryder.org. #J-18808-Ljbffr