Complete registration administration in accordance with contractual requirements, following systems and processes to ensure accuracy and excellent communication with service users and other stakeholders. Information, advice and guidance Work one-on-one with adults and children with a visual impairment and their carers/ families, providing a comprehensive initial assessment in a person-centred, empathetic, and empowering manner. Provide internal and external referrals and deliver follow-up actions to enable maximum wellbeing for service users. Manage incoming and outgoing referrals internally and with a wide range of external providers, communicating promptly to manage cases effectively and safely. Work closely with team members and volunteers to collate and send Information Packs and other necessary communications such as appointment letters in accessible formats. Assess risks as needed and report any safeguarding concerns to the Safeguarding Lead. Equipment Be aware of and able demonstrate and advise on equipment for people with a visual impairment when needed and/or refer to other services. If needed during home/ care home visits, provide minor adaptations such as high visibility tape on steps or tactile markings on appliances. Data management Ensure that all service delivery to individuals and service user data is promptly and appropriately reco...