Direct message the job poster from Spectrum IT Recruitment

Account Manager @ Spectrum IT | Recruitment, Customer Service

So, what's the role all about?

SIP Trunking, Circuit Provisioning, Voice Systems

This position's primary purpose is to provision SIP and ISDN services for customer use and network infrastructure. The Voice Provisioner will configure the customer's approved connectivity model which can include SIP Trunking, Dedicated Circuits and Number provisioning. This individual will be tasked with reviewing completed TQ's and all pertaining documents to determine appropriate build/configuration. This individual will accept directions from management and senior engineers to complete assigned tasks, document order status in detail and communicate to internal and external teams with professionalism.

How will you make an impact?

• New, Move, Add, Change and Disconnect orders for dedicated voice (SIP), Dedicated Circuits (MPLS, COLOCATION)
• Verifies Connectivity TQ's and any and all pertaining documents for accuracy and to determine appropriate build/configuration per product/request
• Coordinate with the customer to schedule and complete test and turn up calls, which includes capturing call records
• During test and turn up call if calls are not successful troubleshoot and make any necessary changes for accurate and completion of build. Including reaching out to other teams as necessary
• Works with Voice Engineering teams on Media Server builds and any associated troubleshooting issues
• Communicates with customers, carriers, vendors and employees, and ensures all related systems are documented in detail.
• Performs quality assurance audits and takes responsibility for errors
• Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders
• Works in a rapid paced environment, multi-tasking daily, and be able to creatively problem solve and adapt to change and difficult situations
• May be required to work nights, evenings and weekends

Have you got what it takes?

• 3+ years' experience in telecommunications
• Experience with T1, DS3, OC3, OC12 install and test
• Knowledge of VOIP/SIP, TLS, Dedicated Circuit such as MPLS, Colocation, and Inbound Number Provisioning (TFN, DID etc)
• Working knowledge of TCP/IP, TLS, BGID, Routers, Switches, Hubs, Firewalls, Domains, DNS, DHCP and subnetting
• Command level knowledge Empirix, Wireshark, Ribbon Analytics
• Previous experience with configuring SBCs
• Proven track record of excellent communication and conflict resolution skills
• Life Insurance - 4 x Annual Salary
• Private Medical Insurance
• Employee Assistance Program
• Hybrid Working - 3 Days from Home
• GP Online Assistance Portal.
• + Much More

Please click the "Apply" button to state your interest in this position.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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