Job Title: SOC Technical Security Service Delivery Manager

Location: Hybrid (Birmingham-based)

Employment Type: Full-time

Clearance: Must hold or be eligible for UK SC Clearance

Salary: £75,000 - £85,000+ Benefits

About the Role

Our client — a leading global technology consultancy and one of the world’s largest cybersecurity services providers — is seeking a SOC Technical Security Service Delivery Manager to support their growing Security Operations Centre (SOC) business.

This is a strategic and hands-on role where you'll be the key bridge between clients and operational teams, ensuring smooth delivery of security services, incident response coordination, and ongoing vulnerability management.

If you’ve got a deep background in cybersecurity operations, excel under pressure, and know how to guide both clients and internal teams, this could be your next big step.

What You’ll Be Doing

• Acting as the primary point of contact for clients on SOC service matters, including escalations and incident updates
• Leading major incident coordination, including investigation, containment, and remediation activities
• Managing client-facing service reviews (weekly/monthly), presenting clear reports and insights
• Supporting internal delivery teams to ensure SLAs are met and quality standards maintained
• Overseeing vulnerability scanning and prioritisation, and guiding clients on remediation
• Supporting and managing IDS/IPS configuration and updates
• Driving continuous improvement across service delivery processes

What We’re Looking For

• 10+ years in Security Operations or SOC-related service delivery
• Strong technical understanding of incident response, vulnerability management, IDS/IPS
• Proven experience handling client relationships, stakeholder management, and crisis situations
• Excellent communication skills — both technical and non-technical
• Experience leading cross-functional teams in fast-paced environments
• Relevant certifications (e.g. CISSP, GCIH, CICM)
• UK SC clearance or eligibility to obtain it

Note: Any applicant must hold or be eligible for UK SC Clearance

What’s on Offer

• Opportunity to work with some of the most recognised security technology providers globally
• Hybrid working with a strong emphasis on flexibility and work-life balance
• Career progression within a rapidly expanding security practice
• Comprehensive benefits including private healthcare, pension, and tailored L&D opportunities
• Inclusive workplace with active diversity networks and well-being support

Ready to take ownership of critical security service delivery for enterprise clients?

Apply now to join a world-class team making real impact in today’s cybersecurity landscape.