Make a Real Impact. Shape Social Value That Matters.

We’re looking for a passionate and proactive Social Value Advisor to join our Operations Performance team and help deliver meaningful, measurable social impact across one of our Key government contracts. This is an excellent opportunity to influence change, lead social value initiatives, and work closely with a wide network of stakeholders across ISS, our clients, community partners, and external organisations.

If you thrive on driving positive social outcomes, analysing impact, and turning data into action—this role offers the exposure, growth and purpose you’re looking for.

What You’ll Be Doing

As our Social Value Advisor, you will play a key role in embedding social sustainability across the contract. You will:

• Lead the rollout and delivery of the Social Value Delivery Plan aligned with the National TOMs Framework.
• Support the account team in delivering social sustainability initiatives that meet contractual and sector requirements.
• Identify opportunities to increase social impact and align activity with broader enterprise strategy.
• Capture, analyse, and report both qualitative and quantitative social value data.
• Plan and coordinate a wide range of social sustainability projects, ensuring timely and risk‑managed delivery.
• Build strong relationships with stakeholders across internal teams, clients, community groups, charities, and external partners.
• Attend and contribute to customer meetings, presenting performance updates and impact insights.
• Participate in Sustainability Network sessions, helping to share best practice and drive innovation.
• Support central programmes including volunteering, charitable partnerships, inclusive recruitment, and community engagement.

Overall, this role is about ensuring social impact is delivered, evidenced, and continually strengthened.

What We’re Looking For

• Minimum 2 years’ experience in social sustainability or social value–focused roles.
• Strong understanding of social sustainability frameworks, measurement, and reporting, including the National TOMs Framework.
• Ability to analyse social value data and turn insights into meaningful actions.
• Experience planning, delivering, and monitoring social sustainability initiatives.
• Excellent stakeholder management and communication skills.
• Programme/project coordination experience.

Desirable:

• Knowledge of the built environment or facilities management sector.
• Familiarity with environmental or ESG elements.
• Experience working with large public sector contracts.

Security Clearance:

This role requires SC Clearance (or the ability to obtain it).

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team.