Solution Implementation Lead

1 Days Old

Solution Implementation Lead Location: Manchester, M1 3BN office based Salary: circa 60k dependent on skills and experience+ Benefits Full Time Ciptex, a leader in bespoke cloud communication platforms, is seeking a skilled and customer-focused Solution Implementation Lead to take ownership of configuring, deploying, and supporting advanced Twilio Flex solutions for our clients. In this key role, you'll combine deep technical expertise with strong communication skills to bridge the gap between customer requirements and successful technical delivery. From initial design and configuration to post-launch support, you'll be instrumental in ensuring each project meets our clients' business needs and runs smoothly in a live environment. Duties include but not limited to: Configure, deploy, and optimise Twilio Flex and Ciptex RACE solutions to meet customer goals Translate high-level business requirements into clear technical specifications Deliver customer training programmes, including train-the-trainer sessions and user guides Provide early-life support and ensure a smooth handover to ongoing support teams Manage integrations, data migrations, and number porting activities with minimal disruption Collaborate with developers to ensure custom features and integrations align with customer needs Continuously improve deploymen...
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Location:
Manchester
Salary:
£60,000
Job Type:
FullTime

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