We are looking for Solution Architects to join a high performing architecture function supporting a portfolio of strategic initiatives across Hospitality and Retail. The Solution Architect will play a hands on design and assurance role, owning core architecture artefacts and working closely with Engineering, Product, Delivery, and Architecture peers across multiple towers. The role requires strong domain understanding, excellent design communication skills, and the ability to operate across multiple initiatives in parallel throughout the year. Planned initiatives include (but are not limited to):

Marketing Technology (MarTech) Online Check in (CIOL) Customer Identity, Payments, and Integrations, Account Services

Key Responsibilities:

Architecture Artefacts & Design Ownership

Identify architectural options, constraints, and trade offs Clearly articulate decisions, rationale, risks, and implications Maintain decision traceability across initiatives Define early stage solution direction to support discovery, estimation, and planning Establish scope boundaries, assumptions, and dependencies High Level Designs (HLDs)

Produce clear, structured HLDs covering: Architecture overview and context Logical and physical views Integration patterns and data flows Security, resilience, scalability, and operability considerations Ensure designs align with enterprise architecture principles and target state

Collaboration with Engineering & Delivery

Work closely with Technical Leads and Engineering Teams to:

Explain and walk through designs in detail Ensure architectural intent is clearly understood Enable effective translation of HLDs and OSDs into Low Level Designs (LLDs)

Act as the architectural bridge between strategy and delivery, supporting teams through build and implementation Review and assure LLDs produced by delivery teams and partners to ensure alignment with approved designs Support multiple initiatives concurrently, flexing across programmes based on demand and priority Provide architectural consistency where initiatives intersect (e.g. CIOL, Digital Keys, Identity, Booking flows) Support initiatives across different phases: discovery, design, delivery, and transition to BAU

Architecture Governance & Cross Tower Alignment

Present designs, KDDs, and recommendations in Architecture Forums and review boards Incorporate feedback and manage design iterations through governance Work closely with Architecture teams from other towers (e.g. Data, Integration, Security, Infrastructure) to:

Ensure end to end alignment Resolve cross cutting concerns and dependencies Avoid duplication and architectural divergence

Identify, document, and manage architectural risks, constraints, and technical debt

Domain Driven Solution Design (Hospitality & Retail)

Apply strong domain knowledge to solution design, including: Booking and reservation lifecycles (leisure, business, group) Guest digital journeys across web, app, kiosk, and contact centre Payments, pre pay, pay on arrival, and refunds Hotel operations and integrations with PMS, CRM, CDP, and MarTech platforms High availability and operational resilience requirements of 24?7 hospitality environments

Skills & Experience

Proven experience as a Solution Architect delivering customer facing digital solutions Strong experience in Hospitality and/or Retail domains Demonstrable experience producing KDDs, OSDs, HLDs Experience working closely with engineering teams to support LLD creation and delivery Comfortable operating across multiple initiatives in parallel Strong understanding of modern digital architectures (APIs, cloud, SaaS, integrations) Experience working within formal architecture governance frameworks Excellent communication skills, able to explain complex designs clearly Experience with MarTech platforms, booking engines, loyalty, or identity systems Experience with mobile guest experiences (e.g. digital keys, mobile check in) Experience in large scale digital transformation or re architecture programmes Experience working with system integrators and third party vendors

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