Company Description At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pauseit's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality. Job Description The Spa Therapist as guided by the Spa Manager will maintain the standards of the Spa etiquette and service in all interactions with guests and staff. Responsible for providing all guests with customised personal attention that meets and exceeds all of their needs. Must be comfortable anticipating a guests needs and discussing any guest concerns and be responsible for addressing any extra details required to go above and beyond the guests expectations. Maintain current knowledge of all spa services, pricings, offerings, schedules, specials and other services provided at the spa. Use proper etiquette and professionalism at all times. Look for every opportunity to suggest new and enhanced guest experiences. Main Responsibilities: Provide guests with a thorough and knowledgeable range of spa services, using professional draping techniques. Provide guests with skin s treatment with the cosmetics provided by the Spa. Escort all guests to changing rooms, retail/tea area or next appointment. Greet all arriving and departing guests in the treatment areas by name. Receive and respond to all guest concerns, comments or complaints with discretion and urgency. Advise all incoming guests of treatment procedures, special instructions, and billing information. Enquire as to the guest experience and level of satisfaction with service. Communicate guest request preferences to relevant departments and co-workers. Provide respect, sensitivity, and concern for guests needs with a professional and pleasant manner. Maintain positive guest relations at all times, including in-house guests, day guests, and telephone enquiries. Practice universal health care protocol while dealing with guests and co-workers. Ensure all equipment is in good working order and functioning properly. Exercise dependability and willingness to work with schedule flexibility. Maintain treatment room cleanliness at all times. Practice a clean as you go approach to the work areas. Observe all departmental safety procedures and protocols. Handle emergency situations with urgency and discretion. Provide the range of services within the positions scope of responsibility to the standard as set by Spa Maintain the confidentiality policy for all spa guests and employees. Provide explanation for all spa techniques and treatments used. Answer any therapy questions or concerns. Effectively communicate with all co-workers, spa guests, hotel guests and management to their understanding. Maintain working knowledge of the following: Hydraulic massage bed Hot towel cabinet Bottle warmer Electro-thermal blanket Paraffin heater, cuticle nippers, cuticle pushers, emery and buffers Hot oil heater Wet sanitizer Electric mitts Dry heat sanitizer Maintain a complete knowledge of the following: Spa policies, procedures, amenities, services Spa and Sofitel personnel and team structure Spa operating hours Spa menus, including a la carte services, signature treatments, packages, etc. Pricing, fees and charges for all spa services Treatment room types, décor, locations and amenities Daily appointments, arrival of guests, availability of appointments, specials, etc. Directions to spa, check-in procedures Retail brands, product lines, services and special promotions Qualifications Certified as Spa Therapist With 2-5 years of experience in the same field in hotel industry With good English communication skills With pleasing personality and a well focused individual Able to handle pressure at work and capability to multi-task Additional Information Discover a world of unparalleled perks tailored just for you: Competitive Salary, commissions and a loyalty bonus of £1,300.00. Employee Benefit Card Discounted rates at Accor properties worldwide. Free Stays in the UK or Ireland (4 nights/year) Create unforgettable memories with your loved ones. Sofitel Experience Enjoy a luxurious night at our hotel, complete with a delightful breakfast. Complimentary Meals While on Duty. Special Rates in F&B, Rooms & Spa Treat yourself to luxury at unbeatable prices. Be Part of the Largest Hospitality Group in Europe. Exceptional Training and Development Opportunities through Apprenticeship Program. Global Growth Opportunities. Employee Assistance Program with 24/7 GP Access Your well-being is our priority. Make a Difference with Corporate Social Responsibility and be a part of positive change. Social Events and Activities. And that's just the beginning! Join us and let your professional journey be an unforgettable adventure! Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit: https://careers.accor.com/

TPBN1_UKCT