Job title: Special Requirements Coordinator Contract type: 1x Permanent role and 1x Fixed Term Contract until September 2026 Location: Guildford Salary: £28,700 to £32,000 Working arrangements: Hybrid - two days a week in the office

Could you see yourself leading a team that makes a real difference to students who need it most?

As our Special Requirements Coordinator, you will play a key role in supporting learners who need additional access arrangements, reasonable adjustments and special consideration so they can perform at their best. This is an opportunity to lead a team that makes a meaningful difference, ensuring every student has a fair and accessible assessment experience. If you enjoy leading people, working with purpose and guiding teams through fast-paced, important work, this role will give you the chance to make a lasting impact.

You will lead a team dedicated to supporting schools, colleges and SEND professionals, helping them access the adjustments that reduce disadvantage for students. You will guide the team to deliver a consistently high-quality service that supports AQA's commitment to fairness and equity for learners of all abilities. Your work ensures we meet regulatory obligations, uphold standards and continuously improve how we serve our centres and students.

Key Responsibilities

In this role, you'll be responsible for:

Leading and developing a team of administrators to deliver high-quality, timely and compliant support for centres requesting special requirements. Managing performance in real time, using data and KPIs to keep processes on track, resolve issues and meet operational objectives. Acting as a subject matter expert on special requirements, representing AQA in relevant forums, supporting colleagues and contributing to improvements in policy, systems and practice.

What We Are Looking For

You will thrive in this role if you are someone who brings strong leadership, clarity and care to your work. You'll need:

Experience leading and motivating a team, with the ability to set challenging targets and support people to achieve them. Excellent written and verbal communication skills, with the ability to create clear guidance and training materials. Strong organisation and time management skills, with confidence prioritising and delegating in a busy operational environment. A results‑focused approach, comfortable managing multiple activities to tight deadlines and using KPIs to drive performance. The ability to collect accurate and timely data and analyse data to identify improvements and make recommendations. A continuous improvement mindset with the ability to identify customer and business needs and develop effective solutions.

What's in It for You

This role gives you the chance to shape a team that directly improves outcomes for learners who need support. You will:

Work on meaningful, high‑impact activity that helps ensure fairness in assessment. Develop your leadership skills with opportunities for coaching, growth and professional development. Be part of a team that values curiosity, openness and improvement. Work in an environment that recognises balance, flexibility and wellbeing. Join an organisation committed to supporting inclusive practice and positive change.

Diversity and inclusion statement At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone-regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background-is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.

Application process * To apply, please submit your CV and a cover letter outlining your suitability for the role by 23.59 on Sunday 08 March. * Interviews will take place on the week of 16 March in our Guildford office