Specialist Housing Partner (Independent Living Housing Officer)

New Yesterday

Location: Eaglesthorpe Scheme, Peterborough, 100% onsite
Salary: £30,912 per annum
Contract: Permanent
Hours: 35 hours per week, Monday – Friday, 9am–5pm

A place to create moments that matter.

Thousands of families rely on us for a safe, affordable home, and as the housing crisis deepens, our work has never been more important. We believe everyone deserves a place to call home, and this drives everything we do. For a career that makes a meaningful impact, this is the place to be.

The Role

As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you’ll be a trusted presence and a force for good.

What You’ll Do

• Be a visible, supportive presence in our schemes, building strong relationships with residents.
• Work with lettings teams to ensure smooth move-ins and positive first impressions.
• Encourage community engagement and help residents live independently for as long as possible.
• Tackle issues like rent arrears, anti-social behaviour, and tenancy matters with confidence and care.
• Collaborate with internal teams and external partners to deliver joined-up support.
• Escalate and take cases to court as a last resort, ensuring all other options have been explored.

Why This Role Matters

You won’t just be managing housing – you’ll be creating supportive environments where people can thrive.

Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary.

About You

• Experience delivering housing management services within specialist or generic housing.
• CIH Level 3 in Housing or equivalent (or willingness to work towards).
• Strong understanding of ASB management and rental income processes.
• Ability to manage multiple tasks and meet performance targets.
• Excellent communication skills to engage effectively with customers and stakeholders.
• Knowledge of safeguarding within a housing context.
• Regular travel to other Accent sites and off‑site meetings.
• DBS and social media checks required.

Interviews

We want your experience to reflect who we are – a place to grow, thrive, and be you.

Stage 1: A Place to Connect
A Teams call with the hiring manager to learn more about the role.
Planned date: 22nd April.

Stage 2: A Place to Show Your Strengths
An in-person interview with behavioural and scenario-based questions. You’ll complete a Congruity Questionnaire in advance and tour the scheme, meeting some of our customers.
Planned date: 28th April.

A Place to Build a Future

You’ll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career.

Benefits include:

• 28 days’ holiday plus bank holidays (pro rata)
• Birthday leave
• Option to purchase extra holiday
• Online GP access
• Gym discounts
• One volunteering day
• Defined Contribution and Defined Benefit pension schemes via salary sacrifice
• Life assurance at three times your salary

If you require reasonable adjustments, please let us know.

Please apply promptly. For urgent roles or high volumes, we may interview and conclude the process early.

Please note: Candidates must already have the right to live and work in the UK; we do not hold a sponsorship licence.

If you're looking for a place to make a positive difference to society and your future, apply now.

Recruitment Agencies: We work exclusively with partners on our PSL and do not accept unsolicited CVs or speculative approaches.

You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer.

REF-(Apply online only)
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Location:
Peterborough
Salary:
£30,912 /annum
Job Type:
FullTime
Category:
Property Services

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