Sports Assistant (Golf & Racquets) - Farrington Gurney, Bristol
New Yesterday
"Sports & Leisure Expert, Pizzeria Enthusiast"
You bring your expertise, enthusiasms, and curiosities; and we ll provide you with a space to play.
Full Time, Part Time & Weekend Roles
Candidates must be 18+ years of age
Permanent Contract
Earnings to £13.50/hour, including TRONC (Tips & Service Charge), depending on age
Onsite Role
Based at Mad Swans in the Mendips (Bristol)
Are you mad about sports? Do you play golf, padel tennis and/or pickleball?
Mad Swans is looking for full-time, part-time and weekend Sports Assistant to join our budding team.
Mad Swans in the Mendips is located in Farrington Gurney near to Bristol & Bath.
Full Address: Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.
What we do
We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature.
Mad Swans is a countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore.
Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.
Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. We re all about great food, which is why we ve teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour. But wherever guests find themselves, from course to court, the meadow to the orchard, they re never far from a plate of something delicious to satisfy any craving. And, for evenings that go on forever, an Eco Cabin for the night is only a starlit walk through the wilderness away.
What we can do for you
We understand that there s more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues.
We believe that to be interested is to be interesting that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective.
And out of hours, our guests playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. You ll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.
What there is to it
You ll be a key part of the sports department keeping our sports areas running smoothly supporting the team, looking after equipment and spaces, and helping guests feel welcome and ready to enjoy every activity from day one.
The key duties and responsibilities of this role will include:
Greet guests and offer a warm welcome
Assisting with guest enquiries and act as a key point of contact for guests interested in Golf, The Swing Barn, The Putt Patch, Padel Tennis or Pickleball
Handle telephone enquiries, sports bookings, and process payments in a professional manner
Assist with guest enquiries in a polite, professional and efficient manner
Review daily bookings, tee times, lessons, court bookings, societies and events
Complete daily opening and closing tasks to ensure everything is set up, clean and well-presented ready for when our guests visit
Replenish stock in the shop and merchandise to ensure it is presented to a high standard
Ensuring all stock is displayed appropriately with the correct price and bar code
Assisting with new bookings and changes
Issuing and collecting racquets, balls and any sports equipment to guests
Ensuring all racquets, balls and sports equipment are looked after, stored appropriately and replaced when required
Issuing and collecting golf clubs, putters, drivers, irons, golf balls and any sports equipment to guests
Overseeing the Golf Buggies when they are hired out, ensuring disclaimers are completed before Golf Buggies are used and charge them up on a daily basis
Ensuring all golf clubs putters, drivers, irons, golf balls and sports equipment are looked after, stored appropriately and replaced when required
Ensuring The Swing Barn, The Putt Patch and Padel Tennis & Pickleball Courts are clean, tidy and well presented at all times
Proactively upselling to guests, including golf buggies, food, drinks and other activities
Promoting our Mad Swans Loyalty Programme
Work closely with the Golf Manager, Gym & Racquets Manager and Retail Team Leader to cover all areas within the Sports Department
There are a number of full-time, part-time and weekend positions. Full time positions will work any five days out of seven. Earnings to £13.50/hour, including TRONC (Tips & Service).
Location this is an onsite role and will be located at Mad Swans in the Mendips, Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.
Working Hours shift times will vary throughout the week; however, the operational times will be from 6.30 am to 10.00 pm.
Working Days your working days will depend on if you work full-time, part-time or weekend. Full-time members of the team will be required to work any five days out of seven and will involve working on weekends on a regular basis. Working hours will vary in line with the operating calendar and needs of the business.
Who we re looking for
We are looking for Sports Assistants who are:
Excited and passionate about playing sports
Knowledgeable about golf in terms of having an understanding of golf and experience of working in a busy golf retail environment
Interested in learning about and getting involved in padel tennis and pickleball
Experienced or has previous experience in customer facing role
Passionate about delivering excellent guest experience
An excellent communicator
Someone who has an eye for detail
Organised and able to multi-task
Confident, outgoing and well-presented
Happy to be hands-on and assist with the day-to-day duties as part of a small team
Self-driven and highly motivated
Happy and able to work both independently and as part of a team
Proactive, positive and resilient by nature
Solutions driven
Comfortable working in a very fast paced environment
Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.
What is in it for you
Tips & Service Charge
Free Parking
Free Employee Meal whilst on shift
Wage Stream access your pay for hours worked before pay day
Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop
Reward & Recognition Initiatives
Team Social & Well-being Activities & Events
Employee Referral Scheme Bonus
Mad Swans Water Bottle
Mad Swans Hoodie
Plant your own tree at Mad Swans
How to Apply
If you believe you have what it takes to come on-board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button.
Please note, emails from Mad Swans via our careers portal may land in your junk folder. Please check your junk folder to avoid missing any email updates from us.
Recruitment Agencies
We are not working with any recruitment agencies at this time. As such, we do not accept any speculative CV s and/or candidate profiles and are, therefore, unable to consider these.
- Location:
- Bristol
- Job Type:
- PartTime