Sports Centre Duty Manager

Fire Service College, Moreton-in-Marsh

Full-Time | Permanent

We are currently recruiting for a Sports Centre Duty Manager to support the Head of Site Operations in the day-to-day running of the Sports Centre at the renowned Fire Service College.

This is a fantastic opportunity to join a well-established and supportive environment, ideal for candidates with a background in sports centres, leisure facilities, or fitness environments who are looking to step into or develop within a supervisory role.

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About the Role

As a Duty Manager, you will play a key role in ensuring the smooth, safe, and efficient operation of the sports centre. You will lead by example, delivering excellent customer service while maintaining a clean, safe, and welcoming environment for both staff and visitors.

Key Responsibilities

• Build strong customer relationships and deliver a high-quality customer experience

• Ensure excellent standards of customer care and service delivery

• Handle customer queries, complaints, and issues in a professional and effective manner

• Support the safe operation of the facility, ensuring compliance with Health & Safety standards

• Provide visible leadership to staff, ensuring they are motivated and performing effectively

• Maintain high standards of cleanliness and presentation across the centre

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About You

• Previous experience in a sports centre, leisure, or similar environment (e.g. lifeguard, gym instructor, personal trainer)

• Willingness to complete a lifeguard qualification (RLSS NPLQ) if not already held

• Level 2 Gym Instructor qualification (preferred)

• First Aid at Work certification

• Pool Plant Operator qualification (CIMSPA) is desirable

• Strong communication and customer service skills

• Ability to work in a team-oriented, fast-paced environment

Management experience is not essential.

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Working Hours

• 37.5 hours per week, across 5 days

• Weekend working required

• Rotating shifts (example patterns):

o 05:45 – 13:45

o 13:30 – 21:30

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About Fire Service College

The Fire Service College is a globally recognised training provider delivering specialist courses across emergency services, military, and commercial sectors. Set across a 300-acre site, it offers both practical and classroom-based learning, attracting learners from the UK and internationally.

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What’s on Offer

• 23 days holiday (rising to 27) + option to buy additional leave

• Company pension, life assurance & enhanced family leave policies

• Access to a wide range of employee benefits and discounts

• Free onsite gym membership, subsidised canteen and bar

• Free onsite parking

• Free weekday accommodation (if required)

• Volunteering day to support a cause of your choice

• Opportunities for training, development, and further qualifications

• Supportive work environment with strong work-life balance