Store Manager – Lifestyle Jewellery – Central London
45 Days Old
About the Role
We are looking for an experienced and passionate Store Manager to lead a lifestyle jewellery boutique in Marylebone. This is an exciting opportunity to create unforgettable customer experiences, nurture a high‑performing team, and drive commercial success in a vibrant retail setting.
Key Responsibilities
Customer Experience & Shopfloor Leadership
Champion a culture of exceptional service, ensuring every client interaction is memorable.
Build loyalty through VIP and CRM programs and engage with the local community.
Drive commercial success by identifying creative ways to exceed expectations.
Lead your team to consistently meet and exceed monthly and quarterly KPIs.
Handle customer feedback with empathy and efficiency.
Visual Merchandising
Implement visual merchandising directives with precision and creativity.
Ensure the store reflects brand standards and aesthetic at all times.
Team Development & Leadership
Onboard new team members through structured induction programs.
Lead performance reviews and ongoing training.
Set clear expectations and uphold company policies and values.
Address team issues fairly and supportively.
Manage recruitment processes in partnership with senior management.
Operations & Communication
Oversee stock management, deliveries, audits, and inventory processes.
Analyze store performance and implement strategies to meet business goals.
Maintain strong communication with HQ and across teams.
Manage rotas and payroll accurately and on time.
Keep all store records organized and up to date.
Profile & Requirements
5+ years' experience in retail management, ideally in luxury or high-volume environments.
Proven ability to drive sales and lead teams to success.
Strong communication, problem‑solving, and visual merchandising skills.
Collaborative leadership style that inspires and empowers others.
Familiarity with Microsoft Office and retail systems.
#J-18808-Ljbffr
- Location:
- City Of London
- Job Type:
- FullTime
