Job Title: Store Manager

Location: Dagenham, East London

Salary: £30,000 - £38,000 per annum

Job Type: Full-Time, Permanent

About us

Khalsa Schoolwear is a leading name in the specialist school uniform industry, known for our heritage, reliability, and commitment to the local community.

Based out of our lively Dagenham hub, we serve as a vital partner to schools across the region, providing high-quality, durable uniforms both in-store and through our dedicated digital platforms.

We pride ourselves on blending traditional service values with modern retail operations. When you join Khalsa Schoolwear, you aren't just managing a shop; you are joining a respected local institution that plays a key role in the educational journey of thousands of students.

About the role

We are seeking a dynamic and multi-talented leader to take the helm of our Dagenham operations. This is a high-impact role where you will bridge the gap between retail excellence and professional customer service to ensure client retention.

To succeed, you will first familiarise yourself with the fundamental aspects of our school uniform business, including school uniform policies, our website's front and back end, and our EPOS and till systems. You will also gain a deep understanding of our stock and respective stock locations to ensure seamless delivery to our customers.

Key areas of responsibility

Leadership & Staff Management: Recruit, train, schedule, motivate, and appraise staff; foster a positive team environment; and manage performance in a way that maximises sales. Sales & Profitability: Set and achieve ambitious sales targets against agreed KPIs, implement innovative strategies to increase revenue, and provide in-depth analysis of sales data. Customer Experience: Liaise and communicate professionally with clients and customers in person, by phone, and via email. You will deliver exceptional service, handle complaints with total professionalism, and build lasting customer relationships. B2B Growth: Assist with managing a diverse portfolio of business accounts (schools and other clients) and represent Khalsa Schoolwear at high-profile marketing and sales events. Operations & Inventory: Oversee all daily operations, manage stock levels and ordering, lead loss prevention initiatives, and maintain impeccable store cleanliness and organisation. Merchandising: Plan and arrange promotional materials, displays, and in-store setups to maximise every sales opportunity. Compliance: Ensure strict adherence to company policies, health and safety regulations, and security procedures.About you

The ideal candidate is a proactive professional who can pivot between the fast-paced nature of a retail floor and the strategic requirements of store management.

Proven Leadership: You possess strong communication and interpersonal skills with a track record of managing and motivating teams. Strategic Thinker: You have strong problem-solving and decision-making abilities, with the confidence to act on your own initiative. Commercial Acumen: You bring significant experience in retail sales and marketing, with the ability to turn data into actionable results. Operational Expert: You have a solid knowledge of inventory management and a keen eye for visual merchandising to keep the store looking its best.What we offer

Competitive Salary: £30,000 - £38,000 reflective of your experience and the dual nature of the role. Career Autonomy: The chance to lead a well-known local business and make a tangible impact on its growth and community reputation. Varied Workday: A unique blend of retail management, external marketing events, and professional B2B client services. Prime Location: Work in the heart of East London with excellent transport links and a vibrant local culture.This role requires a leader who is comfortable representing the brand externally at school events and marketing functions, ensuring Khalsa Schoolwear remains the premier choice for uniform provision.

If this sounds like you hit the apply button and start your journey with Khalsa Schoolwear today!

Candidates with experience of; Retail Manager, Shop Manager, Client Services Manager, Business Development Manager, Area Manager, School Uniform Sales, B2B Sales Assistant, Retail Leadership, Customer Services Manager will also be considered for this role