Store Manager Work 37.5 hours per week as a Store Manager, responsible for driving turnover, revenues, and compliance. What this role involves As a Store Manager you will play a key role in building a strong team, driving turnover and revenues from the store based on lean principles. You will keep a close focus on financial KPIs, including wages, wastage and shrinkage, along with non‑financials such as customer service and feedback, internal audit and compliance. Responsibilities

Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty. Drive a culture of excellent customer service, ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs. Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required. Manage and minimise all controllable costs efficiently and within planned budgets. Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations. Recruit, develop and retain high‑calibre colleagues that reflect the Ryman and TPRG values and behaviours. Ensure the effective planning of store resources in order to profitably operate the store within agreed budgets. Drive a culture of coaching and development within the store.

Qualifications

Passion for the Ryman Brand and our associated companies. Passion for exceeding customer expectations. Enthusiastic, driven and focused on achieving results. Self‑motivated with an ability to work well independently and as part of a team. Confident approach towards maximising sales opportunities. Ability to handle multiple tasks and challenges whilst meeting deadlines. Ability to adapt to change; every day is different and the pace is fast. Willingness to “roll up your sleeves” and get stuck in. Commercial awareness with a confident approach towards maximising sales and proactively seeking opportunities. Ability to problem solve and propose effective solutions. Strong communication and collaboration skills. A dedication to learning and developing your own skills and those of your team. Flexibility towards working hours and location. A strong background in team management.

What we offer

A passionate, dynamic team where your growth, ideas and impact matter. A competitive pay package. Company pension scheme with the option to enhance. Generous holiday allowance including an extra wellbeing day. Training programme to help you excel in your role. Opportunities through our apprenticeship programmes. Access to mental health first aiders, wellness sessions and support groups. Exclusive discounts across all of our brands and through our benefits hub. Cycle2Work scheme. Long service and recognition awards. Colleague referral scheme. Company and team social events.

About Ryman Founded by Henry J Ryman in 1893, Ryman has been the go‑to destination for stationery, office supplies, printing, technology and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue and London Graphic Centre. From our first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive and have fun while doing it. At Ryman, all of our teams across stores, warehouse and Retail Support Centre are passionate about retail, putting our customers first and sharing a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation and adaptability. Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us and be themselves at work. PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED. Seniority level Mid‑Senior level Employment type Part‑time Job function Sales and Business Development Industry Retail Location: Cardiff, Wales, United Kingdom #J-18808-Ljbffr