Placed by Leon has partnered with a global luxury brand on a newly implemented role within their business.

My client is looking for a Store Operations Manager to oversee multiple stores within one of London's leading department stores. The role will have 7 direct reports and will work closely with and report to the Store Director.

The Store Operations Manager will lead operational excellence within the store, ensuring that all operational procedures are commercially managed to deliver the highest standard and most efficient customer experience.

You will be responsible for overseeing and optimising all areas of store operations.

Key Accountabilities:

• Developing and implementing operational policies and procedures to improve efficiency and ensure compliance with company standards and regulations.
• Manage the Stockroom and all related policies and processes i.e. deliveries, dispatches, inventory etc also closely monitoring shrinkage.
• Ensure the store has substantial operational support and staff schedules are optimised to match customer traffic flows and operational demands.
• Assist store management in overseeing the Asset and Profit Protection, influencing service delivery and minimizing loss.
• Ensure all Health & Safety legislation and processes are adhered to.
• Ensure the store building and all internal areas are maintained to the highest standard, both front and back of house, including responsibility for housekeeping.
• Drive the digital strategy (including POS and till systems) and ensure employees are engaged with new digital initiatives. Embrace new technology and be flexible and reactive to leverage technology initiatives in all areas of the store.

Key Requirements:

• Proven experience in a similar role with exposure to all areas of back of house Operations within a Retail environment, and preferably in Fashion & Luxury.
• Proactive and results-driven with the ability to drive efficiency and continuous improvement.
• Excellent organizational skills, strong analytical and problem-solving skills.
• Commercial awareness and strong business acumen.
• Hands-on approach and comfortable adapting to changing circumstances in a fast-paced and dynamic environment.
• Knowledge of stock control, POS, and till operative systems and technology.
• Leadership and talent for managing, coaching and developing a team.
• Strong communication skills and the ability to work collaboratively with other retail and corporate managers at all levels.

The role comes with excellent benefits, including private healthcare, a bonus of up to 20%, and a range of other competitive benefits.