Strategic Account Director EMEA – Key Account Management & Retention

London, UK

Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud.

Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking.

It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world.

Why this role?

We’re scaling our enterprise account management team to match the rapid growth of our EMEA customer base. This newly created role puts you in charge of Snyk’s highest-value enterprise accounts – driving customer loyalty, account growth, and measurable impact.

You’ll work directly with senior stakeholders in Security and Engineering, guiding them through the opportunities and risks of AI-driven software development. It’s a chance to shape how some of the world’s most innovative enterprises build securely in the AI era – with success measured by your ability to drive exceptional Net NRR through renewals, retention, and strategic expansion.

What You’ll Do:

• Own and expand a portfolio of Snyk’s top enterprise accounts in EMEA.
• Design and lead strategies that secure long-term loyalty and unlock new value.
• Build deep, multi-threaded relationships across C-suite and senior decision-makers.
• Partner with Customer Success, Solutions Engineering, and Channel teams to capture and deliver expansion opportunities.
• Enable customers to embed security seamlessly into AI-enabled, fast-evolving development processes.
• Feed strategic customer insight into Product Management to shape our roadmap.
• Deliver measurable outcomes through focused, high-impact account growth plans.

What You Bring:

• 10+ years’ enterprise account management experience with technical SaaS products, managing large, complex accounts (Fortune 1000 / FTSE 100).
• A proven track record of delivering exceptional Net NRR through renewals, retention, and expansion.
• Demonstrated ability to influence and engage C-level stakeholders in complex organisations.
• Background in Cybersecurity, DevOps, DevSecOps, or enterprise software account management.
• Experience thriving in high-growth, fast-paced environments and building new functions or approaches.
• Strong cross-functional collaboration skills to drive customer success.

It’d Be Awesome If You Also…

• Have deep expertise in developer security or a related field.
• Love helping customers modernise security without slowing innovation.
• Can take complex data or AI-driven insights and tell a story that makes execs lean in.
• Get a buzz from solving tricky problems with smart, collaborative people.Bring fresh ideas and the confidence to test them out.
• Know how to keep meetings sharp, energised, and maybe even a little fun – whether you’re in a boardroom or on Zoom.

#LI-CH2

We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!

About Snyk

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

Benefits & Programs

Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.

• Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
• Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
• Health benefits, employee assistance plans, and annual wellness allowance
• Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances

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