Tom & Co. Greater London, England, United Kingdom

Strategic Account Manager

Tom & Co. Greater London, England, United Kingdom

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Partnerships & Marketing Manager at Tom&Co | 7+ yrs in strategic marketing, ecomm & brand | Proven growth driver | Strong retail/tech network |…

Job Description: E-Commerce Account Strategist

Permanent - Hybrid/London

Want to join an award-winning & continuously evolving E-Commerce agency in the heart of London in a new role with excellent career progression opportunities? We have an exciting opportunity for an Ecommerce Account Strategist to join our creative team, where you’ll be working with some leading online challenger brands, as well as well-known high street retailers.

Our client portfolio includes well-known brands such as Topps Tiles, Oliver Bonas, and Agent Provocateur with many more clients across various sectors, including Fashion, Homeware, Luxury, Gifting, Outdoors, Food, and Charity.

We believe that work should be fun and that as a team, we produce better work when people enjoy their job and are passionate about what they do. Sounds good? Well, what are you waiting for — get your checklist out and see if it’s a good fit.

Summary of role

We are seeking an E-Commerce Account Strategist for our London-based team. Reporting directly to our Lead Account Strategist, this is a key vacancy in our rapidly growing strategy division and will work across our diverse portfolio of clients to identify, propose & manage growth opportunities for our clients, including CRO & Testing, Performance Marketing, E-Commerce trading & other such initiatives.

Who are you

An inquisitive, analytical, highly detailed and personable individual, you will be a natural and polished communicator able to create customer success roadmaps, strategies & proposals.

You will be commercially minded and laser-focused on clear client revenue uplift, tying all work to a tangible growth outcome. An excellent team player, you will work across the business with a wide range of colleagues from web devs, PMs, BAs, designers, account managers and senior leadership. Ambitious & driven, you will work at pace whilst not compromising quality and will, alongside our Head of Strategy, deliver clear growth to our clients.

This role has excellent progression opportunities as we expand our strategic services across our existing client portfolio and into new business development in 2024 and beyond.

Responsibilites

• Client website Auditing & Analysis & Hypothesis creation
• Data gathering & interpretation
• CRO & Testing program briefing & management
• Strategy development & opportunity identification
• Client Relationship Management
• E-Commerce trading & reporting

Skills and experience

• Collaborative - able to work with multiple stakeholders of varying seniority both internally and across client teams.
• Detail-oriented - you will work with systems such as ClickUp / Jira to manage briefs and workflows alongside project managers, business analysts and other colleagues. You will be used to preparing change hypotheses backed by solid data claims and presenting these to senior stakeholders.
• Highly analytical - utilising tools and generating insights to identify and scope client success opportunities and revenue uplifts
• Commercially minded - able to translate web execution opportunities into revenue & profit uplifts for our clients, attaching value propositions to all work undertaken
• E-Commerce native - Familiar with the latest best practices in SEO/SEM, PPC, CRO, CRM, UX/UI and other key E-commerce disciplines
• Excellent presentation abilities - You will prepare & present client plans, updates, pitches and reports regularly across a wide range of account types & industry sectors.
• Experienced - You will have worked in an E-Commerce agency environment for at least 4 years + or been responsible for at least one E-Commerce website internally in a management capacity and previous roles in E-Commerce trading or similar.

Location

We have a trendy office in a lively location near Tower Bridge, and our sociable team enjoy heading out for an after-work wind-down drink. We have taken a flexible approach to remote working so that you can enjoy the best of both worlds with two days required in the office per week, on a Tuesday and Thursday. We can promise you a fun and creative place to work with a company that is growing fast so you will have plenty of opportunities to develop.

What’s in it for you

We offer a scheme for personal self-development as we believe in growing our employees' potential to the full. There are lots of opportunities within the company to develop and increase responsibility and skill set. We have frequent team lunches, breakfasts and quarterly social outings. Tom&Co comprises teams that are cross-channel, so our exciting exchange program allows members of our UK and Poland to visit one another.

You will be joining a welcoming, friendly team with a good sense of humour. You will have a 24-day holiday, and bank holidays on top, and we even give you your birthday off to celebrate in style. What’s more, we offer flexible working hours and even a ‘Work From Anywhere’ scheme that allows you the flexibility to work from abroad for up to four weeks per year.

If this sounds like the role for you, we can't wait to hear from you.

We are committed to diversity within our team and encourage and support females, POC, LGBTQ+ and peoples of all abilities to apply to our roles. We are focused on involving more diverse individuals in all our teams, but especially in our technical teams to do our bit to shrink the gender and diversity gaps in STEM.

Oh and one last thing…

We are committed to diversity within our team and encourage and support females, POC, LGBTQ+ and people of all abilities to apply to our roles. We are focused on involving more diverse individuals in all our teams, but especially in our technical teams to do our bit to shrink the gender and diversity gaps in STEM.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst, Strategy/Planning, and Management

• Industries

  Technology, Information and Internet and IT Services and IT Consulting

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