Student Experience Team Leader

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Title: Student Experience Team Leader

Location: Bristol

Salary: £30,030 per annum + bonus + benefits

Contract: Permanent

Hours: 37.5 per week (5 days out of 7, 7am–10pm with weekend rota approx. once a month). You would be able to work 9 – 5 some days, with approx. 2 or 3 out of the 5 days being a core shift so 7 am – 3 pm or 2 – 10 pm.

Are you someone who leads with empathy, handles a busy day with good humour, and enjoys helping others find their feet? We’re recruiting a Student Experience Team Leader for our client who will oversee daily operations at a modern student accommodation site in Bristol.

This role suits someone who enjoys balancing people leadership with hands-on problem solving. You’ll support a dedicated team, contribute to a safe and welcoming living environment, and help build a sense of community for students far from home. No two days look alike, which keeps things interesting.

Key Responsibilities
Line-manage a Student Experience Team, supporting performance, well-being, and day-to-day direction.
Create rotas, set objectives, and ensure consistent service delivery.
Act as the escalation point for incidents, responding with calm professionalism.
Maintain high standards across shared spaces in partnership with facilities and housekeeping teams.
Support students with welfare needs and everyday queries, fostering a positive living experience.
Deliver events and activities that help residents connect and settle.
Contribute to occupancy, revenue, and customer experience targets.

What We’re Looking For

Experience managing or supervising a team.
Experience within purpose-built student accommodation would be an advantage but not essential.
Background in hospitality, customer service, accommodation, or retail is ideal but not essential.
Confident and welcoming approach, and previous B2B
A supportive, people-first leadership style.
Strong communication skills and the ability to stay level-headed under pressure.
A collaborative approach and confidence working across different teams and shifts.
What’s on Offer

Performance-related bonus (paid twice per year)
25 days annual leave + bank holidays, with options to buy/sell days
Pension contributions up to 11%
Life assurance (4× salary)
Health cash plan, well-being support, and a range of employee benefits
Volunteering day, retail discounts, and development opportunities
Additional family-support benefits, including discounted accommodation for dependantsPlease click on apply
Apply
Location:
Bristol
Salary:
£30,000 - £30,030 /annum
Job Type:
FullTime
Category:
Hospitality/Hotel

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