Location:

Remote (UK-based preferred)

Part-time - approx. 15-18 hours per week (potential to grow)

About Us:

We are a growing, self-funded childcare training provider, offering both long and short-term courses - including a 3-month NCFE CACHE Home-Based Childcare course and an 18-month NCFE CACHE LEVEL 3 Educator programme. We are committed to delivering a supportive, professional, and high-quality experience to all our learners, most of whom are self-funding.

The Role:

We're looking for a reliable, organised and friendly professional to coordinate learner progress, assessor communication, and key operational tasks. You'll play a pivotal role in making sure nothing falls through the cracks - from tracking learner progress, to organising assessor meetings, chasing payments, and onboarding new students. This is a hands-on, proactive role that combines operational management with liaison between learners and assessors.

Key Responsibilities:

• Monitor student progress on both courses and ensure timely assessor feedback
• Liaise with assessors (3 currently) and EQA to maintain standards
• Organise and chair standardisation meetings
• Review new learner application forms and handle onboarding communication
• Be the main point of contact for learners: proactive check-ins, reminders, encouragement
• Track and manage student payment plans/instalments (via spreadsheet or system)
• Support internal quality assurance processes and learner records
• Spot risks early (non-submissions, non-payments) and flag them to the management
• Maintain operational oversight and communicate regularly with the management
• Contribute ideas to improve learner experience and operational systems
• Organise and standardise communication and processes when launching new courses - including learner information, expectations, and system setup - to ensure consistency and clarity from the start

Person Specification:

Essential:

• Assessor qualification and experience
• Excellent organisational skills and attention to detail
• Strong interpersonal skills - warm, transparent, and proactive communication
• Experience liaising with learners and/or assessors
• Confident using spreadsheets, systems, and task tracking tools
• Able to take initiative and manage multiple priorities independently

Desirable:

• Experience organising standardisation or quality assurance meetings
• Background in childcare training or adult education
• Familiarity with payment tracking and small business operations

What We Offer:

• A flexible, remote working role with room to grow
• Supportive and collaborative team culture
• Opportunity to shape systems and processes from the ground up
• Future potential to move into a more strategic position as we expand

To Apply:

Please send your CV and a brief cover letter explaining why you're interested in the role and how your experience aligns with the requirements.

Job Types: Part-time, Freelance

Pay: From £18.00 per hour

Expected hours: 10 - 15 per week

Reference ID: 1707 33