Student Retention and Registry Officer

New Today

Student Retention and Registry Officer Full time (35 hrs/wk), fixed term for up to 12 months (maternity cover) Based Horizons (Reading, Berkshire) with up to two days per week working from home Salary £27,644 pa plus benefits An exciting opportunity has arisen for a proactive Student Retention and Registry Officer to join our dynamic Academic Registry team.

Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.

You will play an important role in ensuring student success and contribute to an excellent student experience.

You will act as a first-line advocate for students, coordinating early interventions and supporting at-risk learners.

You will also be responsible for managing key registry processes including re-registration, withdrawals, interruptions of study, and progression updates.

This is a fantastic opportunity for someone looking to develop their skillset within Higher Education, whilst really making a difference to the learning experience at the University.

Your accountabilities and responsibilities include: Implement and coordinate student intervention plans across support teams Lead first-line student engagement activities (outbound calls, emails, SMS) Coordinate semester re-registration processes and update module choices Support conversion activities to encourage registration and fee payment Our main requirements: GCSE Maths and English language Grade C or 4 or above Experience in delivering high quality customer service and/or in administrative roles Digital skills confidence: We use MS Office which includes Teams, Outlook, Word, Excel, and PowerPoint and several other systems/technology At University of the Built Environment we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support.

Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us.

We are a long-standing and leading provider of supported online education with a long-term ambition to be the worlds most sustainable university.

At The London School of Architecture, our students study onsite.

Staff wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.

To view the full job specification and to apply, visit the work for us > current vacancies page of our website.

Vacancy closes on Monday 06 April 2026 at 17:00.

EQUALITY, DIVERSITY, AND INCLUSION We champion equality, diversity, and inclusion in our workforce.

We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. xbpsjku

Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.
Apply
Location:
Reading
Job Type:
FullTime
Category:
Aerospace And Aviation

We found some similar jobs based on your search