Location:  Hybrid – 2 days/week in King’s Cross, London (Tuesdays & Wednesdays) Contract Type:  3-month Temporary Contract (with potential to extend) Salary: £20.00 – £21.92 equivalent to £36,500–£40,000 per annum Start Date:  Immediate

About the Role Our client is seeking an experienced and highly organised Supporter Experience & Operations Lead  to join their team on a temporary basis. This is a key role focused on delivering operational excellence across supporter and membership services, ensuring a seamless experience for members, donors, and prospects.

You’ll lead on the management of supporter operations budgets, financial forecasting for 2026, and compliance, while also overseeing a small team and third-party service providers. This is a hands-on, data-driven role ideal for someone with strong CRM, financial, and customer service experience.

Key Responsibilities Lead continuous improvement across supporter operations and customer service delivery Manage budgets, reforecasting, and financial reconciliation in collaboration with the finance team Oversee escalated member complaints and ensure compliance with policies and procedures Line manage the Supporter Experience Coordinator and support a team of two Maintain and improve CRM data quality (Salesforce transition in progress) Manage third-party suppliers for fulfilment, contact centre, and payment processing Contribute to the development of marketing technology and digital tools What We’re Looking For Proven experience in membership or supporter operations, ideally within the charity or cultural sector Strong financial management and data analysis skills Excellent interpersonal and communication skills Experience managing CRM systems (Salesforce preferred) Confident in managing suppliers and internal stakeholders Line management experience and a collaborative, proactive approach CV’s will be sent on a rolling basis.