Support Lead / L3 Lead Engineer

New Yesterday

Role: Support Lead / L3 Lead Engineer Location: London, UK
Hybrid 2-3 days a week from office
Job Description::
Requeired Skills: Support Full Stack Lead (.NET, REACT and SQL)
Provide technical ownership and escalation lead ership across TimeGate, TimeGate Plus, and Templa platforms, ensuring stable production support , risk mitigation, and architectural continuity.
Key Responsibilities
Own end-to-end L3 technical delivery across all products
Act as final escalation point for P1 / P2 incidents
Lead root cause analysis and permanent fixes
Review and approve complex code changes and hotfixes
Oversee releases and provide technical go / no-go decisions
Guide migration-related fixes and parity gap remediation
Drive knowledge transfer and reduce key-person dependencies
Mentor offshore engineer s and ensure engineer ing standards
Identify technical debt and automation opportunities
Required Skills
Strong .NET / ASP.NET / C#, React
SQL Server performance tuning
Azure (Functions, Service Bus, cloud ops)
Legacy modernization exposure
Incident command & production troubleshooting
DevOps / CI-CD understanding
Experience
1012+ years engineer ing
5+ years in production support or L3 ownership
Experience support ing customer-facing enterprise systems

TPBN1_UKTJ
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Location:
Birmingham
Salary:
not provided
Job Type:
FullTime
Category:
IT;IT

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