Job Description

• Service Manager
• Homelessness
• Housing Manager

Supported Housing Manager Role Type:                 Permanent   Salary:                       £38,000 per annum Hours:                         Full-Time 40hrs per week (Between hours of 08:00 and 20:00)Location:                   Bristol      Role Overview:

• We are seeking an experienced Supported Housing Manager to lead one of our local service teams delivering accommodation-based support, including a specialist pathway for individuals and families experiencing multiple disadvantage and severe multiple disadvantage.
• This is a hands-on leadership role. You will manage and develop a team delivering intensive housing management and tailored support, while also holding a small, complex caseload yourself.
• You will bring strong experience of working with people affected by homelessness, mental ill-health, substance misuse, offending histories, and other complex needs. You will champion strength-based and trauma-informed practice, fostering a culture that empowers residents to achieve sustainable independence and outcomes beyond expectations.
• This is an exciting opportunity to shape and develop a growing service, ensuring high performance, innovation, and excellence across all areas of delivery.

Key Responsibilities:Leadership & Service Delivery

• Lead, motivate and develop a high-performing supported housing team.
• Foster a culture of inclusion, reflective practice and continuous improvement.
• Conduct regular 1:1s, objective setting and appraisals, supporting professional development.
• Participate in an out-of-hours managers on-call rota.
• Ensure strong oversight of safeguarding, service quality, compliance, health & safety and property standards.
• Monitor and drive performance against KPIs and contractual targets.
• Manage relevant budgets effectively and responsibly.
• Act as a senior point of contact for serious incidents and complex cases.

Support & Resident Outcomes

• Embed strength-based and trauma-informed approaches across the service.
• Support staff to develop robust, outcome-focused support plans and risk assessments.
• Maintain oversight of caseloads to ensure appropriate and effective levels of support.
• Promote proactive, meaningful engagement with residents.
• Work collaboratively with statutory and voluntary sector partners to maximise outcomes.
• Maintain high standards of safeguarding practice at all times.
• Champion non-judgemental, harm-reduction approaches.

Intensive Housing Management

• Oversee referrals, assessments and onboarding processes.
• Ensure effective rent management, housing benefit administration and income maximisation.
• Support residents with welfare benefits, budgeting and tenancy sustainment.
• Ensure regular property inspections and compliance requirements are met.
• Promote independent living skills, including repairs reporting and money management.
• Maintain accurate digital records across housing and support systems.

Partnership & Performance

• Build strong relationships with local authorities, commissioners and partner agencies.
• Represent the service at multi-agency meetings and case reviews.
• Prepare and present accurate performance data and reports.
• Engage proactively in local homelessness and supported housing networks.

About You

• Proven experience leading teams within supported housing or homelessness services.
• Extensive experience working with individuals and families facing homelessness and multiple disadvantage.
• Strong knowledge of safeguarding, housing benefit, Universal Credit, and tenancy management.
• Experience delivering accommodation-based, intensive housing management services.
• Demonstrable expertise in trauma-informed and strength-based approaches.
• Confidence working in complex, high-risk environments in a balanced, non-risk-averse way.
• Strong ICT skills and experience using digital case management systems.
• Excellent written and verbal communication skills.
• The ability to motivate, challenge and inspire both staff and residents.

Additional Requirements

• Full UK driving licence and access to a vehicle for business use.
• Willingness to travel nationally when required.
• Enhanced DBS check required.

What We Offer

• The opportunity to shape and grow a specialist supported housing service.
• A collaborative and mission-driven working environment.
• The chance to make a meaningful and lasting difference in people’s lives. xbpsjku
• Ongoing professional development and leadership support.

  For more info, please contact Nathan Jackson on or apply now.