Job Title: Supported Housing Officer Location: BS1 6NW Salary: £26,000 - £28,000 per annum Job Type: Full Time, Permanent Elim Housing Group is a provider of affordable housing and support services in the West of England and Gloucestershire, our vision is 'to meet housing need and deliver homes that change people's lives'. Last year, our supported housing services helped to make a positive difference in the lives of over 1000 individuals or families. We are large enough to offer security, expertise and career progression, yet small enough to know our staff and neighbourhoods personally. What you will be doing: * Assess the support needs and risks of residents in line with organisational support delivery and risk management procedures * To work in partnership with external agencies to facilitate the effective delivery of services to clients that promotes growth and their development * Effectively delivering personalised support services to all clients to help improve outcomes including financial resilience, welfare benefit and budgeting advice to ensure income is maximised for preparation of when moving on to independent living * Keeping customers first and effectively delivering all aspects of housing management services such as rent and service charge monitoring and safeguarding. * To use IT effectively to ensure the delivery of frontline services and effective reporting of KPI outcomes What you will need to be successful: * Excellent communication skills, with the ability to communicate at all levels both orally and in writing, tailoring to induvial need when required * Ability to work in partnership with multiple agencies, including statutory agencies to improve outcomes for those receiving our services * Empathy with the causes of homelessness for vulnerable parents and the barriers they face. * Ability to identify and raise the aspirations of those receiving our services, encouraging education, training and employment * Ability to maintain accurate and up to date records by using common Microsoft Office packages, Excel, Word, Outlook and other systems and software Benefits: * 25 days annual holiday rising to 30 days. * Paid day off for your birthday each year. * Access to training and career development through Elim Skills Academy * Company pension. * Life Assurance. * Annual bonus. * Health cash plan, which includes discounts to a wide range of shops and services. * Free onsite car parking * Ability to work from home on occasion to complete training and admin. For full details of Elim's benefits, culture and values please visit our website where you will also find colleague stories, sharing what it's like working for us. For full details of Elim's benefits, culture and values please visit our website where you will also find colleague stories, sharing what it's like working for us. How to apply: For more details on the role and to apply please click the APPLY button below and you'll be redirected to our site to complete your application. Candidates with the relevant experience or job titles of: Social Housing Advisor, Housing Needs Assistant, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Housing Assistant, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role