Supporter Care Team Leader Location: Hybrid (at least 2 days per week in our London Office) 12 Months Fixed Term Contract (Maternity cover) Hours: 35 hours per week Salary: up to £28,534 per annum (plus inner London Weighting, £3,344, if applicable)

Do you have a high level of customer service experience with outstanding communication skills and a genuine enthusiasm for guiding team members and helping people?

An excellent opportunity has arisen for a passionate, personable, and motivated customer care professional to join our Marketing, Fundraising and Communications Directorate. The Supporter care team are responsible for managing and stewarding contact from the public and our incredible supporters about our Fundraising and Supporter Engagement activities. They are also a point of contact for people seeking help from the Red Cross or enquiring about our services. For many they are the voice of the British Red Cross and provide the highest level of customer care, and supporter experience.

A Day in the Life of a Supporter Care Team Leader

Reporting to the Supporter Care Manager, you'll provide day-to-day operational leadership to our Supporter Care Officers. You'll ensure every enquiry and social media interaction is handled with empathy, accuracy, and...