Team Leader (Financial Services)

Position: Team Leader (Contact Centre)

Salary: £35,000 to £40,000pa (depending on experience)

Hours: Monday to Friday, shift patterns between 8.30am and 6.30pm (no weekends!)

Location: Bristol City Centre, close to excellent public transport links (Bus & Train)

Contract: Permanent, full time, 35 hpw, with hybrid working, (3 days office per week)

Benefits: 25 days holiday + bank holidays, annual pay reviews, private medical insurance, life assurance, shopping discounts + loads more

If you’re an experienced team leader in a contact centre environment and you’re ready for your next move, this could be the opportunity for you.

This established financial services regulated business is looking for an experienced team leader to lead, coach and develop a team of front-line advisors. You’ll be super passionate about people, thrive in coaching and developing teams to be their best, and be super passionate about helping customers get the right outcomes.

The team is established, but you will have input on process improvement, strengthening quality monitoring and ensuring adherence to consumer duty and FCA regulations through regular quality assurance monitoring.

What’s In It for You:

The company has a great culture and you’ll be working with a super friendly and supportive bunch of people who genuinely care about their teams and putting customers first.

You’ll have access to an extensive flexible benefits scheme, with great perks and the opportunity to grow and develop your career within the business.

What You’ll Be Doing:

You’ll lead and coach the front line customer team, improve day to day processes, strengthen quality assurance and act as a first point of escalation. You’ll be integral in supporting individuals with their own professional development, through regular 121s and quality monitoring, providing feedback and planning training, promoting continuous improvement.

About You:

You’ll thrive here if you’re already leading teams within a contact centre environment and have experience of coaching and mentoring individuals in a challenging, front line customer service role. You should be very people focussed and someone that brings energy, enthusiasm and positivity to your team with a solution-focussed mindset.

You’ll Bring:

* Experienced in a contact centre team leader environment

* Hands-on leadership experience

* A love of coaching and professionally developing individuals and teams

* A strong understanding of consumer duty and / or FCA regulations

* A problem solving mindset

We embrace diversity and truly believe in equal opportunities for all. Inclusion and diversity spark creativity, drive innovation, and help us better serve our customers. We believe companies with greater diversity perform better. That’s why all qualified applicants will be considered regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background, or any other characteristic that doesn’t relate to your ability to do the job.

This is a great opportunity for you to progress your contact centre team leader career. If it sounds right up your street, we’d love to hear from you - apply today for this contact centre Team Leader role in Bristol.

If you need any adjustments for the application or interview process, just let us know – we’re here to support you