Join to apply for the Team Leader, Customer Service Support role at Ingredion Incorporated

Join to apply for the Team Leader, Customer Service Support role at Ingredion Incorporated

Company Background

Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems. Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.

Team Leader Customer Support

Company Background

Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems. Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.

Location: Manchester

Workplace Type: Hybrid

Ingredion is looking for a dedicated Customer Service Team Leader! This role will test your management, administrative, and stakeholder skills

The Team Leader, Customer Service Support is responsible for supporting the Customer Management team, ensuring the effective management of support services such as order processing, source changes, and general customer management. The role reports to the Manager of Customer Service in EMEA.

What You Will Do

• Team Leadership - Lead, motivate, and develop a team of Customer Services professionals.
• Customer Centricity - Advocates for customer needs, ensuring that Customer feedback is heard and addressed. Anticipating customer needs and potential issues before they arise is a key aspect of the role. Arrange mass communications to Customers.
• Execute Policy and procedures - Execute on customer service policies and procedures e.g. PCN process and Sox Audit
• Managing KPIs and Reporting: Set and track performance metrics for the order processing team. Gather and analyse large volumes of data from multiple sources, including customer feedback, service interactions, and support tickets. Apply statistical methods and data analytics tools to identify patterns, trends, and areas for improvement.
• Management of Data - Maintain Customer Service Master data and Update process / user manuals including data on contracts, info-records, batch determination, packing proposal, pricing, rebates etc.
• Continuous Improvement - Collect and analyse data to identify areas for improvement.
• Service Delivery - Ensuring the delivery of the Order Entry processes within service level agreements
  
  

• Proven experience in a Customer Services role including managing and driving Customer Service initiatives and projects successfully
• A university degree in Business, Supply chain or a related field.
• Managing and resolving conflicts. Addressing any team issues
  
  

• Some experience or desire to manage people/people management processes e.g. Recruitment, Performance, Engagement, Development etc. Managing and resolving conflicts. Addressing any team issues
  
  

• Problem solving skills. Ability to effectively develop innovative solutions to customer service challenges
• Strong Analytical skills - Analysing customer feedback, managing performance metrics and other data, Identify trends and areas for improvement.
• Attention to Detail - Meticulous attention to detail to ensure data accuracy and reliability
  
  

• Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success
• Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being
• Generous Vacation Policy – Take advantage of 33 vacation days each year (bank holidays included), and benefit of the holiday purchase scheme
• Flexible Work Arrangements – We value flexibility to support you both professionally and personally
• Career Growth – Learning, training, and development opportunities.
• Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
• Employee Referral Program – Refer top talent and earn a bonus if they’re hired
• Company Pension Plan – Secure your future with financial support for retirement.
• Company Events – Join in on our Christmas party, family day, or Sustainability day for fun and connection
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Food and Beverage Manufacturing, Food and Beverage Services, and Chemical Manufacturing

Referrals increase your chances of interviewing at Ingredion Incorporated by 2x

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