Role Purpose

Ensure that people and premises meet statutory requirements and in compliance with relevant council policies and procedures in relation to Environmental Protections. Investigate, inspect, and take all necessary follow up action to ensure premises subject to commercial legislative requirements are compliant.Responsibilities

Represent the Council at public inquiries, public meetings, external organisations and Council committee meetings, providing in depth technical information and reports for service-related issues. Represent the Council in both criminal and civil proceedings,. To act as lead officer holding responsively for dealing with complex operational delivery, enforcement and education issues on an independent basis providing authoritative guidance to colleagues Provide excellent customer services to all customers, ensuring they are kept fully updated on the case development. Communicate with residents/businesses/Ombudsman in relation to service complaints to achieve a high level of satisfaction, investigate and manage and promptly address any service failures. Be responsible for the safe keeping of technical and other equipment required for the efficient performance of duties, including operating expertise and interpretation of results. Lead on continuing improvement of the service by developing relevant protocols, procedures and service level agreements as required. Act for the responsible authority under the Licensing Act 2003 including appearing at member panels of premise licences under the Licensing Act 2003. Act for the responsible authority under the Licensing Act 2003 for complex cases including leading on licence reviews. Act as a coach and mentor to support the development of members of the team to ensure continuous improvement in service delivery meet business need and support continuous professional development Be committed to ongoing professional development. Meeting the continuing development requirements of any statutory and professional bodies related to the role.Requirements

Full current driving licence Ability to work efficiently and effectively in a demanding and pressurised environment independently and as a team High standard of written and verbal presentation and communication skills Competent in the use of standard computer systems Have an excellent knowledge of the range of legislation enforced by the Public Protection team.

Full member of a relevant chartered or professional organisation or holder of a post graduate qualification related to the role Supervisory or management qualification or experience of supervising or managing staff