Tearoom Supervisor

3 Days Old

Tearoom Supervisor
Salary: £28,000 per annum (pro rata) + Benefits
Hours: 5 days over 7 to include weekends and bank holidays (Annualised hours working more hours during the summer months and less during the winter)
Based at YO62 4EN
Closing date: Friday 10th April
Benefits
Up to 8% employer-matched pension
Life assurance
Free lunch during working hours
Free on-site parking
20% discount at the Tea room and Abbey Shop
Cycle to Work Scheme
Christmas Closure
Historic Houses and Yorkshire Great Houses, Castles and Gardens passes to borrow
Employee Assistance programme
Retail savings platform
50% discount on fitness suite, swimming and other activities at St Albans Centre
About us
We are home to the UKs largest Benedictine monastic community, rooted in the Rule of St Benedict. Our mission is to seek God through prayer and service, and to invite others to experience faith in action.
Located in the Howardian Hills near York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room.
The Trust, a registered charity, works alongside the monastic community to support this mission. With around 60 lay staff, the Trust delivers on a five-year strategy, choosing a Future Together, to ensure a sustainable, faith-led future for the Abbey and its valley home.
We are looking for a Tearoom Supervisor for the day-to-day operation of the Abbey Tearoom ensuring a high standard of customer service, food quality and cleanliness. Set within a historic monastic environment, this role also requires sensitivity to the peaceful and reflective nature of the site, creating a welcoming and respectful atmosphere for all visitors.
If you enjoy working in a friendly peaceful atmosphere, meeting new people, being part of a hardworking team then this role is perfect for you!
Main Responsibilities but not limited to:-
Operations & Service
Oversee the daily running of the tearoom, ensuring smooth and efficient service
Lead by example in delivering warm, courteous, and attentive customer service
Maintain high standards of presentation for food, beverages, and the tearoom environment
Ensure compliance with food hygiene, health, and safety regulations and safeguarding.
Team Leadership
Supervise, support, and motivate tearoom staff and volunteers
Assist with staff training, rota planning, and performance management
Foster a positive, collaborative team culture
Customer Experience
Create a calm and welcoming environment aligned with the abbeys values
Handle customer queries, feedback, and complaints professionally
Enhance the visitor experience by promoting the tearoom as part of the wider abbey visit
Stock & Financial Management
Monitor stock levels, place orders, and manage deliveries
Minimise waste and control costs effectively
Assist with cash handling, till operations, and daily reconciliations
Standards & Compliance
Uphold strict food safety and hygiene standards
Ensure cleanliness and organisation across all areas (front and back of house)
Adhere to safeguarding, health & safety, and organisational policies
Experience
You will have:
Essential:
Previous experience in a café, tearoom, or hospitality supervisory role
Strong leadership and team management skills
Excellent customer service and communication abilities
Good organisational and problem-solving skills
Knowledge of food hygiene and safety standards
Barista trained
Own transport required
Desirable:
Experience working in a heritage, visitor attraction, or faith-based setting
Interest in history, heritage, or monastic traditions
Personal Licence holder
Personal Qualities
Calm, approachable, and professional manner
Respect for the spiritual and historic nature of the abbey
Ability to work in a sometimes quiet, reflective environment
Flexible and reliable, with a hands-on attitude
Working Conditions
Includes weekends, bank holidays, and occasional events
Fast-paced environment during peak visitor seasons
Standing for extended periods and some lifting may be required
The Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references.
Interested? If you feel that you possess the relevant skills and experience, then please send your cv

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

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Location:
Ampleforth
Salary:
£28,000
Job Type:
FullTime
Category:
Management

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