Tearoom Supervisor

Ready to make your application Please do read through the description at least once before clicking on Apply. Salary: £28,000 per annum (pro rata) + Benefits Hours: 5 days over 7 to include weekends and bank holidays (Annualised hours working more hours during the summer months and less during the winter) Based at YO62 4EN Closing date: Friday 10th April Benefits Up to 8% employer-matched pension Life assurance Free lunch during working hours Free on-site parking 20% discount at the Tea room and Abbey Shop Cycle to Work Scheme Christmas Closure Historic Houses and Yorkshire Great Houses, Castles and Gardens passes to borrow Employee Assistance programme Retail savings platform 50% discount on fitness suite, swimming and other activities at St Albans Centre About us We are home to the UKs largest Benedictine monastic community, rooted in the Rule of St Benedict. Our mission is to seek God through prayer and service, and to invite others to experience faith in action. Located in the Howardian Hills near York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. The Trust, a registered charity, works alongside the monastic community to support this mission. With around 60 lay staff, the Trust delivers on a five-year strategy, choosing a Future Together, to ensure a sustainable, faith-led future for the Abbey and its valley home. We are looking for a Tearoom Supervisor for the day-to-day operation of the Abbey Tearoom ensuring a high standard of customer service, food quality and cleanliness. Set within a historic monastic environment, this role also requires sensitivity to the peaceful and reflective nature of the site, creating a welcoming and respectful atmosphere for all visitors. If you enjoy working in a friendly peaceful atmosphere, meeting new people, being part of a hardworking team then this role is perfect for you! Main Responsibilities but not limited to:- Operations & Service Oversee the daily running of the tearoom, ensuring smooth and efficient service Lead by example in delivering warm, courteous, and attentive customer service Maintain high standards of presentation for food, beverages, and the tearoom environment Ensure compliance with food hygiene, health, and safety regulations and safeguarding. Team Leadership Supervise, support, and motivate tearoom staff and volunteers Assist with staff training, rota planning, and performance management Foster a positive, collaborative team culture Customer Experience Create a calm and welcoming environment aligned with the abbeys values Handle customer queries, feedback, and complaints professionally Enhance the visitor experience by promoting the tearoom as part of the wider abbey visit Stock & Financial Management Monitor stock levels, place orders, and manage deliveries Minimise waste and control costs effectively Assist with cash handling, till operations, and daily reconciliations Standards & Compliance Uphold strict food safety and hygiene standards Ensure cleanliness and organisation across all areas (front and back of house) Adhere to safeguarding, health & safety, and organisational policies Experience You will have: Essential: Previous experience in a café, tearoom, or hospitality supervisory role Strong leadership and team management skills Excellent customer service and communication abilities Good organisational and problem-solving skills Knowledge of food hygiene and safety standards Barista trained Own transport required Desirable: Experience working in a heritage, visitor attraction, or faith-based setting Interest in history, heritage, or monastic traditions Personal Licence holder Personal Qualities Calm, approachable, and professional manner Respect for the spiritual and historic nature of the abbey Ability to work in a sometimes quiet, reflective environment Flexible and reliable, with a hands-on attitude Working Conditions Includes weekends, bank holidays, and occasional events Fast-paced environment during peak visitor seasons Standing for extended periods and some lifting may be required The Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references. Interested? If you feel that you possess the relevant skills and experience, then please send your cv Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. xehkeey Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.