Tech Manager (MSP)

A truly exciting opportunity has arisen for an experienced IT Support Technical Manager to join a national IT Support and Telecoms company based in the Petersfield area. Our client is a leading UK provider of IT Support and Telecoms services, recognised for their strong values and commitment to delivering seamless service while making a genuine difference to both their clients and employees.

We are keen to speak with exceptional individuals who are self-motivated, results-driven, and possess proven technical expertise within the IT and Telecoms sector. This role would suit someone eager to bring fresh ideas, with a strong desire to progress their career by taking on increased responsibility and developing into a future industry leader.

Main Responsibilities for the successful Tech Manager:

• Manage the team of technicians on a day-to-day basis, including scheduling and ensuring consistently high levels of service delivery to clients
• Manage and support client IT hardware, software, and network infrastructure.
• Actively support and manage the onboarding of new clients, taking ownership of the technical setup and transition.
• Build strong working relationships with new, existing, and prospective clients through a proactive, service-led approach.
• Attend client sites as required, using a company pool car, to deliver practical, on-site technical support.
• Deliver remote and telephone-based support alongside the technical team.
• Deliver first-class technical and server support across all client accounts
• Stay up to date with emerging technologies and provide training and guidance to the team
• Monitor departmental performance and produce reports against agreed KPIs
• Act as an escalation point for both clients and technicians.
• Partake in a periodic personal development process, and training, to build on your existing skills and expertise.

Main requirements for the successful Tech Manager:

• Ideally 5+ years experience within the IT support industry
• Proven experience working across varied IT environments and diverse client sites
• ITIL v4 certification (or working knowledge)
• Strong working knowledge of Microsoft Server environments (2003 to current versions)
• In-depth knowledge of Microsoft 365, including support, implementation, and migration
• A hands-on, collaborative team player who leads by example
• Forward-thinking with a proactive and innovative approach to problem-solving
• Strong ability to build and maintain effective working relationships with clients
• Full UK driving licence, with the ability to attend client call-outs (company pool cars provided)
• Comfortable taking responsibility, including acting as a key holder when required
• Positive, professional, and upbeat attitude
• Genuine passion for technology, continuous learning, and development

What we offer to the successful Tech Manager:

• Negotiable Salary £40,000-£50,000 per annum+ Bonus
• Monday to Friday- office based.
• Unrivalled career development prospects and opportunity to progress.
• Pension and Holiday ( 20 days + bank holidays + allowance to purchase extra holidays and carry to following year).
• Gym attendance is paid up to 50% per month (up to £50).
• 50% paid up to £100 for one off physical challenge events e.g. tough mother, marathon etc.
• Up to 2 full volunteering days per year (prior notice and permission).
• Day off for your childs first day at school.
• Your birthday off paid.

If you are driven and resilient professional with a desire to progress and be part of fantastic team, then this role is for you! Please do get in touch with us for more details !

Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.

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