Technical Account Manager in London

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Job Description
Technical Account ManagerLondon (Hybrid)£55,000 – £65,000 per annum (Dep Exp) + Bonus
Technical Account Manager or Customer Success Manager or 2nd Line Support looking for that next step.
We are seeking a relationship-focused expert to bridge the gap between our clients and our technical delivery teams. Picture customer success - retention and developing strong relationships. Maybe you are a 2nd/3rd Line Engineer who is tired of the ticket queue but loves the tech strategy and enjoy acting as a trusted adviser. We are looking for someone with a strong technical foundation who prefers building long-term relationships over fixing service desk tickets.
Either:The MSP Veteran: You understand the pace and multi-client environmentORThe Internal IT Professional: You’ve managed IT for a small-to-medium business and are ready to move away from hands-on fixing into a broader, more strategic client-facing role
Note: This role is perfect for someone from an agile, SME background. It is not suited for those coming from a rigid, highly siloed "corporate" environment.
Key Responsibilities as Technical Account Manager
Own the Relationship: Act as the primary technical point of contact for operational and senior stakeholders across your portfolio (8–12 clients)Drive Strategy: Lead monthly and quarterly service reviews (QBRs) and produce technology roadmaps focusing on M365, security, and connectivityManage Risk: Proactively identify infrastructure risks (backups, ageing hardware) and coordinate with internal teams to resolve themMaster Communication: Serve as the calm, professional escalation point for major incidents, keeping clients reassuredWhat You BringTechnical Literacy: A broad understanding of Microsoft 365, endpoints, and security tools. You don't need to be an architect, but you must be able to advise clients credibly
Resourcefulness: You thrive in agile environments and can manage roadmaps and risk registers without micromanagement Strategic Mindset: You can translate technical concepts into business benefits for non-technical stakeholders
This is not a sales role and it is not a Service Desk role. It is a strategic service delivery role for a professional who cares about client retention and technical excellence.
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If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
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Location:
London
Job Type:
FullTime
Category:
Manager, Technical, Accounting, Management

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