Technical Account Manager - UK
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LogicGate is a global leader in Governance, Risk, and Compliance (GRC) solutions, with a mission to deliver the software and capabilities enterprises and their people need to understand and manage their risks and transform them into strategic opportunities. Built by experts, our award-winning Risk Cloud delivers over 40 purpose-driven solutions on a unified, modern cloud platform for connected, holistic risk and compliance management to scale with and meet the evolving risk landscape and organizational needs.
How you’ll spend your time:
- Dedicated point of contact responsible for building and maintaining customer relationships in order to drive product adoption, expansion, and customer advocacy from the beginning of the customer’s contract
- Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and technical Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and drive desired outcomes
- Own the tracking of customer health and proactively engage at-risk customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions
- Support implementation project management and serve as a technical expert, with a specific focus on the holistic view of a customer’s GRC program and how use cases will inter-relate in Risk Cloud
- Ad-hoc knowledge sharing of Risk Cloud best practices based on experience with similar customers (industry, maturity, etc.)
- Ongoing account management comprised of weekly status meetings for ongoing projects, monthly strategic meetings with key stakeholders, and Quarterly Executive Business Reviews
- Conduct training and provide training resources for Power Users and end users on the Risk Cloud platform and existing Applications
- Collaborate cross-functionally with other LogicGate teams - Sales, Customer Success, and Product - for a seamless customer experience throughout the customer journey from handoff through onboarding and implementation to ongoing partnership
- Respond to and support power users and customers within the stated SLA
- 5+ Years Experience in GRC or Risk Advisory
- Becoming an expert on the Risk Cloud platform; articulating the value of the tool and how it can be leveraged most effectively by different customer stakeholders
- Interest in supporting sales and commercial business development efforts
- Experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001
- Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
- Great people skills – the ability to quickly understand your audience and tailor the right message to them
- Ability to manage multiple accounts/priorities at a time – organization, time management, and attention to detail are critical
- A drive to learn and be curious, with the desire to understand our customers' problems and then effectively communicate and demonstrate how Risk Cloud can help
Our Total Rewards Package is designed to support you both at work and outside of it. In addition to offering competitive salary, variable compensation (bonus), equity and health and wellness benefits, we are proud to offer generous Paid Holiday, 9 Annual Bank Holidays, Summer Fridays, allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning, regular People Leader training, our internal Mentorship Program, and annual Continued Education Program.
Culture
At LogicGate, our hybrid culture is grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide everything we do - with our customers, our employees, and all we interact with.
We believe that the strongest teams are made up of individuals who bring their different identities, backgrounds, ideas, and experiences to the table. We remain committed to fostering an inclusive work environment where all employee differences are celebrated, their ideas matter, and everyone feels safe to bring their authentic selves to work.
We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster a culture of belonging.
LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.
We are proud to have been recognized as a top workplace by Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition.
Learn more about our culture here.
Excited about LogicGate but not familiar with GRC?
- GRC stands for Governance, Risk, and Compliance
- GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law.
- The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.
Seniority level
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#J-18808-Ljbffr- Location:
- London, England, United Kingdom
- Salary:
- £150,000 - £200,000
- Category:
- Engineering
